Getting Started: Resources & Support

If you're a new client in onboarding, you'll have access to a specific set of resources for your first 30 days after the Ascent360 Marketing Platform Orientation. These resources are outlined below.

Area of Ownership
Contact Information
Onboarding Team
  • 30-Days
  • Platform questions & strategy
  • Campaign Go-Live
Cait Kooistra
Director, Customer Success
  • Escalation Point
  • Ensure Success
Help Desk
(After 30 days of onboarding)
  • Help Desk platform is accessible 24/7 for creating tickets, exploring our Knowledge Base, and viewing/updating tickets
  • Platform questions & strategy