Knowledge Base Logo

Ascent360 Client KnowledgeBase

  • Contact Us
  • Login
Submit a Request
Log In
  • Home
  • Glossary
  • Getting started guide
    •  Getting Started: Platform Orientation
    • Onboarding Checklist
    • Getting Started: Audience Builder
    • Getting Started: Designing an Email
    • Getting Started: Sending an Email
    • Getting Started: Detailed Email Report Statistics
    • Getting Started FAQs
      • Transfer Contact Lists into Ascent360
      • Why are my counts different than expected?
      • What is an "Individual" in Ascent360?
      • What is the difference between an individual, customer and a prospect?
      • Why Don't I See 100% of My Source System Data in Ascent360?
  • Platform features
    • Audience Builder (Segmentation)
      • Complex Audience Builder (Advanced Topic)
        • How Audience Builder and Complex Audience Builder Work Together to Create Complex Queries
        • CDP Hygiene
        • View or Edit Audiences within Complex Audience Builder
      • Audience Builder FAQ
        • How do I export a file to the Shared Folder?
        • How do I edit or rename an audience?
        • Refreshing Counts: The Contactability Panel
        • What is "Send When Data is Available"?
      • OTA Proxy Emails
        • Overview
        •  Creating an Audience
        • Audience Building Best Practices
        • Field Types
        • Create an audience of "non-openers" of an email
        •  Export an Audience to a File
        • Export Contacts
        • Export Contacts: Saved Output Fields
        • Export Contacts to a Direct Mail file
        • Email Behavior Data in Audience Selector
        •  Build an Audience from Form Submissions
        • Using "Advanced Query" in Audience Selector
        • Update a Recurring Audience Using the Source Name Field
        • Use Your Hierarchy Export To Build Better Audiences
      • Email Designer
        • Initial Setup/Implementation
          • Sending Domain and DNS Records
        • Training Videos
          •  Email Training Videos
        • Using the Editor
          • Email Design Settings
          • Working with Rows, Content, and Settings
          • Optimizing Emails for Mobile
          • Working with Menus
          • Working with icons
          • Working with borders
          • Add Dynamic Content to an Email
          • Working with Videos
          • Working with HTML Content Blocks
          • Adding a background image to your emails
          • Using Merge Tags
          • Add Emojis to your Subject Line
          •  Add a Custom Unsubscribe Form to an Email Design
          •  Upload List Email
          • Webhook-Triggered Emails
        • Adding Content
          • Design Library
          • Link to a Landing Page from an Email
          • Template Library
          •  Send/Schedule an Email
          • Upload an Image
          • Web Scrape for Email DesignsUpdated
          • Email Design Statuses Explained
          • How to Add a Countdown Timer to an Email
        • Email Deliverability
          • Engagement Filters
          • New Sending Requirements for Gmail & Yahoo
          • DMARC Records
          • How to Verify DMARC
        • Email Settings
          • Email Settings Overview
          • Email Tracking Parameters
          •  Test Lists
          •  Seed Lists
        • Best Practices & FAQ
          • Overview: Email Design Best Practices
          • Basic Elements of an Email Template
          • Designing Responsive Emails
          • Image Sizing & Optimization
          • Preheaders Showing Extra Text or ?? in Gmail
          • Designing Emails for Dark Mode
          • Holiday Email Marketing Best Practices
          • Where is the opt-out link in my email?
          • How often does the platform Auto Save my email?
          • Available Fonts in Email Designer
      • SMS Marketing
        • Getting Started with SMS Marketing
        • SMS Setup & Implementation
          • Setup & Verify a Texting Number
          • Texting "From Number" Types
          • Migrating an SMS Opt-in List
        • Texting Compliance
          • SMS - Ascent360's Guide to Texting Compliance
          • Prohibited Content in Text Messaging
          • What are Texting Quiet Hours?
          • Texting Privacy Policy and Terms of Service
          • Texting Compliance Keywords
          • Managing Permissions for Text Messaging
        • Using the Editor
          • Create a Text Message
          • Send a Text Message
          • Text Message Design Statuses
          • SMS Smart Encoding
        • Credits
          • Text Message Credits
          • Credit Usage Page
        • Best Practices & FAQ
          • How to Start & Grow Your SMS Marketing
          • SMS Glossary
          • Key SMS Campaigns
        • Training Videos
          • Ascent360 SMS Demo Video
          • Getting Started with SMS Marketing
        • SMS Keywords
          • SMS Keywords (Text-to-Join)
      • Customer Lookup
        •  Customer Lookup
      • Preference Center
        • Preference Center Overview
        • Using Preference Center With An Email Signup Form
      • File Manager
        •  File Manager
      • Landing Page Builder
        •  Landing Page Builder Technical Setup Details
        • Landing Page FAQs
      • Marketing Campaigns
        • Marketing Campaign Overview
        •  Using the Campaign Wizard
        • The Manage Campaigns Page for Ascent360 Email Users
        • Revenue Attribution
          • Email Attribution: What it is and how it works
          • Revenue Attribution
        • Date Triggered Campaigns
          • Date Triggered Campaigns Overview
          • Hospitality Pre-Arrival Campaign
          • Product Pre-Arrival Campaign
      • Data Dictionary
        • Making Edits in Data Dictionary
        • Data Dictionary (For Reporting Users)
      • Platform FAQs
        • What time zone does the platform display?
        • Where did Campaign Manager go?
    • Reporting
      • Email Reporting
        •  Email Reports
        • Email Bounces
        • View or Download Email Unsubscribes
      • Database Reporting
        •  Database Overview
        • RFM (Recency, Frequency, Monetary) Scores
        • Top and Bottom Customers
        • Demographics
        • Geography Reporting
        • Contactability Reporting
        • Data Quality Page
      • Email Revenue Reporting
    • Data and integrations
      • Data Security
        • Data Security Best Practices
        •  Open or Send a Secure Note
        • Right to be Forgotten Requests
      • Email Permissions
        • How Ascent360 defines email permission for contacts under CASL
      • Integrations
        • Inbound Integrations
          • How to Setup Lightspeed POS/Retail (R-Series) Access for Ascent360
          • How to Setup Lightspeed eCom (C-Series) Access for Ascent360
          • How to setup Shopify access for Ascent360
          • How to Setup BigCommerce Access for Ascent360
          • AscendRMS Integration Configuration and Troubleshooting
          • Raptor Windows Service
            • Ascent360 Raptor Service Install & Uninstall Instructions
            • Ascent360 Raptor Service - How to Restart
            • Ascent360 Raptor Service - Technical Specifications, Communications Protocol, and Auto-Update
          • How to Setup WooCommerce Access for Ascent360
          • Configure Automated File Transfer to Ascent360 Using WinSCP and Task Scheduler
        • Outbound Integrations
          • Facebook
            • Overview of the Meta/Facebook Integration
            • Allow Ascent360 Access to Your Facebook Ads Account
            • Facebook Ads Integration Requirements
          • Acoustic
            • Acoustic - Activating your Acoustic ID
            • Acoustic - Login Changes
            • Acoustic - Preheaders Showing Extra Text
            • Acoustic - Using Database Fields to Personalize Emails
            • Acoustic - Unscheduling an Email
          • Google Ads
            • For Clients: Allowing Google Ads Access
      • Platform Architecture
        • Multi Brand Database vs. Single Brand Database
        • Ascent360 Aggregates
        • Data Hygiene and Matching Process
      • Webhooks
        • Webhook Data Collection
      • Web Tracking Pixel
        • Installing the Web Tracking Pixel
        • Using the Web Tracking Pixel
        • How to build audiences using web tracking data
      • Data and integrations FAQs
        • Does Ascent360 share data across clients?
        • Can Ascent360 pull customer information from a credit card at point-of-sale?
        • Does Ascent360 store credit card information in the database?
        • How do I access the Ascent360 SFTP?
        • How do I configure a dynamic date in an export?
        • What is a RFM Score?
        • Updating Audiences with Year-Specific Source Name
      • Data Sources
      • Data Load Requests
      • High Level List of Features in the Ascent360 Platform
    • Account and billing
      • Billing
        • How to access the Billing Center
        • Add or update a credit card on file
        • How do I cancel my subscription?
      • Offboarding
        • Download your data from Ascent360
        • Offboarding Checklist
      • Users & passwords
        • Request access for a new user
        • Disable a user account
        • Reset Your Password
        • Enabling Single Sign-on (SSO)
      • What Happens When I Disconnect My Source System Data?
      • Account Settings
      • Support
        • Create a Support Ticket
        • Time With a Specialist
        • Live Chat Support
        • Client Onboarding & Support Model
        • Additional Products and Services
        • Ascent360 Managed Services
        • Ascent360 Email Design Showcase
        • Custom Requests
      • Releases, Announcements & Webinars
        • Webinars
          • 2025-07 Webhook Triggered Messages & Other Recent Enhancements
          •  2024-12 Getting Started with SMS
          •  2024-08 - Support Overview and ESP Deep Dive
          •  2024-05 - Data Enrichment Webinar
          •  2024-03 - Building Proficiency in Audience Builder
          •  2024-02 - Hospitality Playbook
          •  Ski Playbook Webinar
          • 2023-02 - Reporting & How to Measure Success
          •  2022-11 - Email Best Practices & Re-engagement
          •  2022-08 - Crawl, Walk, Run: Jumpstart Your Marketing
        • Release Notes
          • 6-11-2024 Microsoft Issue Announcement
          • 2025 Release Notes - New Product Features, Bug Fixes, and Improvements
          • 2024 Release Notes - New Product Features, Bug Fixes, and Improvements
          • 2023 Release Notes - New Product Features, Bug Fixes, and Improvements
          • 2022 Release Notes - New Product Features, Bug Fixes, and Improvements
        • The European Accessibility Act (EAA)
      • Client Onboarding & Support Model
      • Home
      • Data and integrations

      Integrations

      Inbound Integrations

      Outbound Integrations

      About

      • Why Us
      • Our Team
      • Industries
      • Affiliations

      Platform

      • Data
      • Segment
      • Send
      • Measure
      • Integrations

      Resources

      • Blog
      • Case Studies
      • Whitepapers
      • Webinars

      Company

      • News
      • Careers
      • Contact
      • Request Demo
      Ascent360 Logo
      Linkedin Facebook Twitter Youtube
      Copyright © 2013 – 2024 Ascent360, LLC. All rights reserved.