Users & passwords

User account creation can be requested via our Help Desk (by emailing support@ascent360.com or creating a ticket from within the platform).

Provide the following information in your request:

• Your organization name
• The new user's:
  • Email Address
  • First and Last name
  • Start Date / Desired Access Date
• Any pages that should be restricted for the user

Disabling access to the Ascent360 platform is accomplished by the Ascent360 support team. Contact our Help Desk by emailing support@ascent360.com or creating a ticket from within the platform.

Provide the following information:

• Your organization's name(s)
• The email address, first and last name of the user account to disable
• The date by which the user needs removed/disabled

Forgot your password? Follow these steps to reset it:

1. Navigate to the Ascent360 Login Page
2. On the login screen, click Forgot Password?
3. Enter the email address associated with your account and click submit.
4. Check your inbox for an email from Ascent360 Support (noreply@ascent360.com)
5. Click on the Reset Password button in the email or copy the URL into your browser. This link will expire after 1 hour. 
6. Complete the password reset by entering your email, new password and confirming your password.
7. You will be redirected to a confirmation page. Click on Login to return to the login page.
8. Login to your account using your new password.

Need additional help? Email support@ascent360.com for assistance.

Overview

Single Sign-On (SSO) allows users to securely access multiple applications with one set of login credentials. Enabling SSO for the Ascent360 platform can streamline your users' access, simplifying the login process and reducing the need to remember yet another password. (It also improves security!)

Requesting SSO for your Organization

SSO for Ascent360 is available by request only. Please submit your request through your CSM or the help desk. 

The following information must be provided:

1. Identity Provider (IdP) Details: URL of your Identity Provider or Microsoft Entra Identifier.
2. Login URL: The login URL for the IdP.
3. Logout URL: The logout URL for the IdP (optional and may be the same as the login URL).
4. One of the following:
   1. Metadata URL: In Entra, this is also called the App Federation Metadata URL.
   2. Certificate: The public certificate used by the IdP for signing SSO assertions.

By default, we use email addresses as usernames for our system, so no changes will need to be made here. Note: SSO is enabled per domain, so if you use multiple domains at your company, please give us the one you'd like used for SSO functionality.

The client contact requesting SSO will be the "tester" of the functionality once it's enabled.

Microsoft Azure Instructions

Here are instructions for those who use Microsoft Azure: