Getting Started: Audience Builder

Audience > Audience Builder or Select "Build Audience" on the Ascent360 Home Page

Use the Ascent360 Audience Builder to build custom segments based on demographics, email history, transaction history, and more!

Type of Audiences

Audience Builder allows you to query the Ascent360 database to create segments based on specific criteria. There are two types of audiences you can create based on the logic of the fields used - static audiences and dynamic audiences. 

  • A static audience is one where the counts will not significantly change day-to-day. 
    • For Example: Clothing purchasers in 2020
      • Since the transactions for 2020 have all been solidified, no individuals are entering or leaving this audience day-to-day. 
    • Static audiences are generally paired with a one-time (ad hoc) email. 
  • A dynamic audience is one where the counts will change day-to-day. 
    • For Example: Clothing Purchasers Yesterday
      • This audience always references transaction dates 1 day ago relative to the current day, so new individuals will enter and leave this audience day-to-day. 
    • Dynamic audiences are generally paired with an automated email (campaign). 

Understanding Counts

Counts within the Audience Builder (as with the rest of the Ascent360 CDP) are based on Individuals. If you create an audience for bike purchasers using the "Department Name" field, the count will display the number of individuals with a transaction where a product matched the "Bikes" category. 

In the above example, products that do not match the "Bikes" category or bike purchasers that do not have associated contact information will not be included. If counts are lower than expected, ensure the fields you chose are being populated consistently in your source system. For example, if you want to target female customers, ensure that you are capturing gender data in your source system. 

Audience Builder Tips

  • Available fields within Audience Builder are grouped under a parent drop-down. 
  • Use the magnifying glass icon in the fields library to search for fields. 
  • Combine multiple fields using the AND, OR, or NOT operators.

Commonly Used Fields

Unsure where to start for building your audiences? Try the following commonly used fields to get started. Ultimately, the fields you utilize within Audience Builder are informed by your marketing use case and the direction you want to take your marketing communication. 

Ascent360 Field
Marketing Use Case Example
Vendor Name
Purchase DetailsPost PurchaseVendor associated with product transaction
Department Name  
(or Category Level 1)
Purchase DetailsPost PurchaseDepartment/Category associated with product transaction
Transaction TypePurchase DetailsPost Purchase, Returns, Layaways, Special Orders, etc. Distinguishes true purchases from returns and other types of transactions
Transaction DatePurchase DetailsPost PurchaseDate a transaction occurred
Individual Create DateCustomer AggregatesWelcome Stream, EngagementThe date that an individual was created in the database
Customer TypeCustomer AggregatesEngagementGrouped individuals through shared attributes originating from the source system
Customer StatusCustomer AggregatesProspect ConversionSeparates customer (>0 transactions) from prospects (0 transactions)
Total Spend LifetimeCustomer AggregatesHigh-Value CustomersAggregate of total lifetime spend attributed to a customer
LocationData Sources and DatesChannel-specificList of brick-and-mortar locations and e-commerce ("Main Office")
Source TypeData Sources and DatesChannel-specificList of source systems available for segmentation in Ascent360