Data Load Requests

If you have a list of records/data that is not ingested into the Ascent360 database/platform automatically via a current integration, you will need to request a data load.  Clients are unable to load lists into the CDP themselves, as all data goes through extensive hygiene, cleansing and matching before entering the CDP.

Turnaround time: your data will be available in the CDP within three (3) business days from when you provided us the file and confirmed any data mapping questions. The more information you provide up front, the quicker the process is.

Steps involved:

  1. Review your file. Ensure any erroneous or empty data fields have been removed from the file.
  2. Load your file to File Management in the CDP.
  3. Submit a data load request to the help desk, either via an email to support@ascent360.com or via the ticketing portal.

Please include the following:

  • The date when this data was collected.
    • If present in the file, tell us what field/column to use.
  • Any contact permissions associated with the file.
    • Is everyone in the file an explicit opt-in?
    • Is there a column that has a value for email permission, such as Y or N?
    • This is very important; if we don’t receive this information from you we will clarify.
  • The desired name of this load.
    • For example: classify this file as "2021 Denver Ski Show Signups"
  • Which fields to be included in the load.
    • If your file has 50 fields and you only need “first name”, “email”, “email permission”, and “opt-in date”, please indicate that in your request.
  • The exact name of the file you loaded into File Management – to ensure we pick up the correct one.

Note: this “ad hoc data load” process is only used for customer information. If your file has product registration, transactional, or lodging data we will need to use a different process.