Follow the steps below to migrate your contact lists. For security reasons, don’t email files with Personal Identifiable Information (PII).
Exporting Contacts
- Select Lists
- Choose the contact lists you want to transfer (typically no more than five, e.g., one main newsletter list plus a few smaller ones).
- Clean Up
- Transfer only lists that have been emailed within the past year to keep your data current.
- Export Files
- Export each list as a .csv or .xlsx file.
- Required: First Name, Email Address, Email Permission
- Recommended: Last Name, Created Date, and any other contact data
- Note: Email Permission may appear as Subscription Status = Yes/No
- Export each list as a .csv or .xlsx file.
- Include Unsubscribes
- Export your unsubscribed list (those with Email Permission = No).
Export Instructions
- Mailchimp: https://mailchimp.com/help/view-export-contacts/
- Acoustic: https://help.goacoustic.com/hc/en-us/articles/360043345573-Exports
- Constant Contact: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/33114-Export-Contacts-Out-of-Constant-Contact-and-into-a-Spreadsheet?lang=en_US
- Klaviyo: export all people in your database or export a segment
Upload Contact Lists
- Log in to Ascent360: https://clients.ascent360.com.
- Hover over the blue Profile icon in the top right and select Files.
- Click Upload to browse and upload files.
Dropping files in File Management does not automatically load the information contained within to your Ascent360 Database. After dropping a file to be loaded, please create a data load request.
Once we've completed your data load request, you'll be notified via the ticket. If you have questions, please email support@ascent360.com
