Ascent360 KnowledgeBase
Table of Contents
Table of Contents
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Glossary
Ascent360 Platform
Audience Selector & Campaign Manager
Getting Started: Audience Selector
Creating an Audience
Field Types
Edit or Rename an Audience
Contactability Panel
How Audience Selector and Campaign Manager Work Together to Create Complex Queries
Create a Campaign
Send Contacts
Export Contacts to a File
Export Contacts to a Direct Mail file
Export Contacts to a Phone List
Web Tracking Data in Audience Selector
Email Engagement Data in Audience Selector
Building an Audience from Form Submissions
Send When Data is Available Schedule Type
Grouping or Advanced Queries in Audience Selector
Customer Lookup
How to Use Customer Lookup
Update a Contact Using Customer Lookup
Data Dictionary
Data Dictionary (for administrators)
Data Dictionary (for reporting users)
Email Designer (ESP)
Initial Setup/Implementation
Domain Authentication
Best Practices & FAQ
Overview: Email Design Best Practices
Basic Elements of an Email Template
Designing Responsive Emails
Image Sizing & Optimization
Designing Emails for Dark Mode
Are email messages mobile-ready (responsive)?
Which email clients are supported?
My forwarded email does not work - how to avoid this behavior
Why aren't my Social Links working in emails?
Holiday Email Marketing Best Practices
Training Videos
Email Training Videos
Send & Schedule a Live Email
Using the Editor
Configuring message settings
Settings, Rows, and Content: How do they work?
How do I change the properties of a row?
Mobile Optimization Options
How do I select a row vs. content?
Adding a Menu
Working with icons
Working with borders
Hiding content on mobile or desktop devices
Adding video to your email
Working with custom HTML
Why does text lose its formatting?
Adding a background image to your emails
Editing image properties
Column management
Adding Personalization
Adding Content
Design Library
Linking Webforms Within an Email
Template Library
Send/Schedule an Email
Preheaders Showing Extra Text or ?? in Gmail
Upload an Image
Page Scrape or Web Scrape for Email Designs
Page Scrape or Web Scrape FAQs
Create Snow Report Emails
Email Settings
Email Settings Overview
Email Tracking Parameters
Test Lists
Seed Lists
Reporting
Email Reports
Email Bounces
Email Designer - Using Display Conditions
Autosave in Email Designer
File Management
Dropping and Picking Up Files with File Management
Marketing Plays
Marketing Play Overview
Marketing Play FAQ
Video: How to Launch Ascent360 Marketing Plays
Revenue Attribution
Email Attribution: What it is and how it works
Revenue Attribution
Standard Reporting
Database Overview
RFM (Recency, Frequency, Monetary) Scores
Top and Bottom Customers
Demographics
Geography
Contactability
Data Sources
Data Quality
User Administration & Settings
Create/Request a User Account
Disable a User Account
Web Form Builder
Web Form Builder Overview
Web Form Builder FAQs
Creating an Email Opt In Form
Data & Integrations
Contactability and SPAM Laws
Email Permission Management
Canadian Anti Spam Law Overview
Client Onboarding
Transfer Contact Lists into Ascent360
Data Security
Passing Data Securely
Open or Send a Privnote
Personally Identifiable Information (PII)
Right to be Forgotten Requests
Integrations
Inbound Integrations
Allow Ascent360 Access to Google Analytics
How to Setup Lightspeed Retail Access for Ascent360
How to Setup Lightspeed eCom Access for Ascent360
How to setup Shopify access for Ascent360
Outbound and Bi-Directional Integrations
Facebook
Overview of the Facebook Ads + Ascent360 Integration
Allowing Ascent360 Access to Your Facebook Ads Account
Acoustic
Activating your Acoustic ID
Acoustic Login Changes
Preheaders Showing Extra Text
Using Database Fields to Personalize Emails
Unscheduling an Email
Platform Architecture
High Level Platform Architecture Overview
Multi Brand Database vs. Single Brand Database
Derived Variable and Aggregates
Raptor Windows Service
Ascent360 Raptor Service Install & Uninstall Instructions
Ascent360 Raptor Service - How to Restart
Ascent360 Raptor Service - Technical Specifications, Communications Protocol, and Auto-Update
Webhooks
Webhook Data Collection
Web Tracking Pixel
Web Tracking Pixel
Data Load Requests
Facebook Ads Integration Requirements
Understanding RFM
Configure a Dynamic Date in Export
Accessing the Ascent360 FTP
High Level List of Features in the Ascent360 Platform
What is a Customer Data Platform?
Help Desk Support
Help Desk Overview
Accessing Our Help Desk
Create a Ticket
Email Deliverability
Engagement Filters
DMARC Records
FAQs
Can Ascent360 pull customer information off of a credit card at the point of sale?
Does Ascent360 store credit cards in our database?
What time zone does the CDP display?
How to Reset Your Password
What is the difference between an individual, customer and a prospect in Ascent360
What is an "Individual" in Ascent360?
Does Ascent360 share data across clients?
How does Ascent360 define email permission for contacts under CASL?
Home
Ascent360 Platform
Audience Selector & Campaign Manager
Customer Lookup
Data Dictionary
Email Designer (ESP)
This category contains articles on the Ascent360 Email Service Provider (ESP).
File Management
Marketing Plays
A ‘marketing play’ is the name we give to any set of outbound communications sent to a group of targeted individuals, that can tracked and measured in terms of revenue generation
Revenue Attribution
Standard Reporting
Learn more about your CDP by visiting the standard reporting available in the platform
Download the full standard reporting PDF
User Administration & Settings
Web Form Builder