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Ascent360 KnowledgeBase

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  • Glossary
  • Getting started guide
    • Getting Started for New Clients: Welcome!
    • Getting Started: Resources & Support
    •  Getting Started: Platform Orientation
    • Getting Started for New Clients: Onboarding Checklist
    • Getting Started: Audience Builder
    • Getting Started: Designing an Email
    • Getting Started: Sending an Email
    • Getting Started: Detailed Email Report Statistics
    • Getting Started for New Clients: Transitioning to Help Desk (Long-term Support)
    • Getting Started FAQs
      • Transfer Contact Lists into Ascent360
      • Why are my counts different than expected?
      • What is an "Individual" in Ascent360?
      • What is the difference between an individual, customer and a prospect?
      • Why Don't I See 100% of My Source System Data in Ascent360?
  • Platform features
    • Audience Builder
      • Creating an Audience
      •  Export an Audience to a FileUpdated
      • Field Types
      • Create an audience of "non-openers" of an email
      • Send Contacts
      • Export Contacts to a Direct Mail file
      • Email Behavior Data in Audience Selector
      • Build an Audience from Form Submissions
      • Using "Advanced Query" in Audience Selector
      • Complex Audience Builder (Advanced Topic)
        • How Audience Selector and Campaign Manager Work Together to Create Complex Queries
      • Audience Builder FAQ
        • How do I export a file to the Shared Folder?
        • How do I edit or rename an audience?
        • What is the Contactability Panel?
        • What is "Send When Data is Available"?
    • Email Designer
      • Initial Setup/Implementation
        • Sending Domain and DNS Records
      • Training Videos
        •  Email Training Videos
      • Using the Editor
        • Email Design Settings
        • Working with Rows, Content, and Settings
        • Optimizing Emails for Mobile
        • Working with Menus
        • Working with icons
        • Working with borders
        • Add Dynamic Content to an Email
        • Working with Videos
        • Working with HTML Content Blocks
        • Adding a background image to your emails
        • Using Merge Tags
        • Add Emojis to your Subject Line
        • Add a Custom Unsubscribe Form to an Email Design
      • Adding Content
        • Design Library
        • Link to a Landing Page from an Email
        • Template Library
        • Send/Schedule an Email
        • Upload an Image
        • Web Scrape for Email Designs
        • Page Scrape or Web Scrape FAQs
        • Create Snow Report Emails
        • Email Design Statuses Explained
      • Email Deliverability
        • Engagement Filters
        • DMARC Records
      • Email Settings
        • Email Settings Overview
        • Email Tracking Parameters
        • Test Lists
        • Seed Lists
      • Best Practices & FAQ
        • Overview: Email Design Best Practices
        • Basic Elements of an Email Template
        • Designing Responsive Emails
        • Image Sizing & Optimization
        • Preheaders Showing Extra Text or ?? in Gmail
        • Designing Emails for Dark Mode
        • Holiday Email Marketing Best Practices
        • Where is the opt-out link in my email?
    • File Management
      • Dropping and Retrieving Files with File Manager
    • Landing Page Builder
      • Ascent360 Landing Page Builder Overview
      • Landing Page FAQs
    • Marketing Campaigns
      • Marketing Campaign Overview
      • Revenue Attribution
        • Email Attribution: What it is and how it works
        • Revenue Attribution
    • Customer Lookup
      • Customer Lookup
    • Data Dictionary
      • Data Dictionary (For Administrators)
      • Data Dictionary (For Reporting Users)
    • Web Tracking Data
      • How to build audiences using web tracking data
    • Platform FAQs
      • What time zone does the platform display?
      • Where did Campaign Manager go?
      • Ascent360 Community Forum
  • Reporting
    • Email Reporting
      • Email Reports
      • Email Bounces
    • Database Reporting
      • Database Overview
      • RFM (Recency, Frequency, Monetary) Scores
      • Top and Bottom Customers
      • Demographics
      • Geography Reporting
      • Contactability Reporting
  • Data and integrations
    • Contactability and SPAM Laws
      • Email Permission Management
    • Data Security
      • Passing Data Securely to Ascent360
      • Open or Send a Privnote
      • Right to be Forgotten Requests
    • Email Permissions
      • How does Ascent360 define email permission for contacts under CASL?
    • Integrations
      • Inbound Integrations
        • Allow Ascent360 Access to Google Analytics
        • How to Setup Lightspeed POS/Retail (R-Series) Access for Ascent360
        • How to Setup Lightspeed eCom (C-Series) Access for Ascent360
        • How to setup Shopify access for Ascent360
        • How to Setup BigCommerce Access for Ascent360
        • AscendRMS Integration Configuration and Troubleshooting
        • Raptor Windows Service
          • Ascent360 Raptor Service Install & Uninstall Instructions
          • Ascent360 Raptor Service - How to Restart
          • Ascent360 Raptor Service - Technical Specifications, Communications Protocol, and Auto-Update
        • How to Setup WooCommerce Access for Ascent360
        • Configure Automated File Transfer to Ascent360 Using WinSCP and Task Scheduler
      • Outbound Integrations
        • Facebook
          • Overview of the Meta/Facebook Integration
          • Allow Ascent360 Access to Your Facebook Ads Account
          • Facebook Ads Integration Requirements
        • Acoustic
          • Acoustic - Activating your Acoustic ID
          • Acoustic - Login Changes
          • Acoustic - Preheaders Showing Extra Text
          • Acoustic - Using Database Fields to Personalize Emails
          • Acoustic - Unscheduling an Email
        • Google Ads
          • For Clients: Allowing Google Ads Access
    • Platform Architecture
      • Multi Brand Database vs. Single Brand Database
      • Individual Aggregates and Derived Variables
      • Data Hygiene and Matching Process
    • Webhooks
      • Webhook Data Collection
      • Webhook Documentation
    • Web Tracking Pixel
      • Web Tracking Pixel
    • Data and integrations FAQs
      • Does Ascent360 share data across clients?
      • Can Ascent360 pull customer information from a credit card at point-of-sale?
      • Does Ascent360 store credit card information in the database?
      • How do I access the Ascent360 SFTP?
      • How do I configure a dynamic date in an export?
      • What is a RFM Score?
    • Data Sources
    • Data Quality Page
    • Data Load Requests
    • Acoustic
      • Acoustic - Update an email after it's been sent
      • Acoustic - Confirm web tracking is enabled
      • Someone is not receiving emails in Acoustic
    • High Level List of Features in the Ascent360 Platform
  • Help Desk support
    • Access help from within the Ascent360 Platform
    • How to submit a help desk ticket
    • Time with a Specialist
    • Chat supportUpdated
  • Webinars
    • Upcoming Client Webinars
    • 2.14.2023 Webinar - Reporting & How to Measure Success
    •  11.14.2022 Webinar - Email Best Practices & Re-engagement
    •  08.31.2022 Webinar - Crawl, Walk, Run: Jumpstart Your Marketing
  • Release notes
    • 2023 Release Notes - New Product Features, Bug Fixes, and Improvements
    • 2022 Release Notes - New Product Features, Bug Fixes, and Improvements
    • 8/2 Release
      • Using the Campaign Wizard
      • Home Page and Menu Updates for Ascent360 Email Users
      • The Manage Campaigns Page for Ascent360 Email Users
      • Home Page and Menu Updates for 3rd Party Email Users
      • The Manage Campaigns Page for 3rd party Email Users
      • 8/2/2022 Release - Terminology Updates
      • 8/2/2022 Release - Important Account Changes
  • Account and billing
    • Billing
      • How to access the Billing Center
      • Add or update a credit card on file
      • How do I cancel my subscription?
    • Offboarding
      • Download your data from Ascent360
      • Offboarding Checklist
    • Users & passwords
      • How do I request access for a new user?
      • How do I disable a user account?
      • How to Reset Your Password
    • What Happens When I Disconnect My Source System Data?

Ascent360 Knowledge Base


Getting Started
Audience Builder
Email Designer
Account & Billing

New Articles

  • Ascent360 Community Forum
  • Create an audience of "non-openers" of an email
  • How do I cancel my subscription?
  • What is "Send When Data is Available"?
  • Updated  Export an Audience to a File
  • 2023 Release Notes - New Product Features, Bug Fixes, and Improvements
  • 2.14.2023 Webinar - Reporting & How to Measure Success
  • See more...

Popular Articles

  • Working with Videos
  • Database Overview
  • Send Contacts
  • Customer Lookup
  • How to Setup Lightspeed POS/Retail (R-Series) Access for Ascent360
  • Web Tracking Pixel
  • Creating an Audience
  • See more...

Updated Articles

  • Updated  Export an Audience to a File
  • Updated Chat support
  • Web Scrape for Email Designs
  • Geography Reporting
  • Contactability Reporting
  • Email Permission Management
  • How Audience Selector and Campaign Manager Work Together to Create Complex Queries
  • See more...
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