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Ascent360 KnowledgeBase

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  • Glossary
  • Getting started guide
    • How to Transfer Contact Lists into Ascent360
    • Getting Started: Onboarding Resources
    • Getting Started: Welcome!
    • Getting Started: Ascent360 Resources & Support
    • Getting Started: Onboarding Checklist
    •  Getting Started: Platform Orientation
    • Getting Started: Audience Selector
    • Getting Started: Designing an Email in Ascent360
    • Getting Started: Sending an Email in Ascent360
    • Getting Started: Transitioning to Help Desk
    • Getting Started FAQs
      • What is an "Individual" in Ascent360?
      • What is the difference between an individual, customer and a prospect?
      • What is an "Individual" in Ascent360?
  • Platform features
    • Audience Builder
      • Creating an Audience
      • Field Types
      • Edit or Rename an Audience
      • Contactability Panel
      • How Audience Selector and Campaign Manager Work Together to Create Complex Queries
      • Create a Campaign
      • Send Contacts
      • Export Contacts to a File
      • Export Contacts to a Direct Mail file
      • Export Contacts to a Phone List
      • Web Tracking Data in Audience Selector
      • Email Engagement Data in Audience Selector
      • Building an Audience from Landing Page Submissions
      • Send When Data is Available Schedule Type
      • Grouping or Advanced Queries in Audience Selector
    • Email Designer
      • Initial Setup/Implementation
        • Sending Domain and DNS Records
      • Training Videos
        •  Email Training Videos
        •  Send & Schedule a Live Email
      • Using the Editor
        • Configuring message settings
        • Settings, Rows, and Content: How do they work?
        • How do I change the properties of a row?
        • Mobile Optimization Options
        • How do I select a row vs. content?
        • Adding a Menu
        • Working with icons
        • Working with borders
        • Dynamic Content (Display Conditions) in Email
        • Hiding content on mobile or desktop devices
        • Autosave in Email Designer
        • Adding video to your email
        • Working with custom HTML
        • Why does text lose its formatting?
        • Adding a background image to your emails
        • Editing image properties
        • Column management
        • Adding Personalization
        • Emoji's in Subject Lines
      • Adding Content
        • Design Library
        • Link to a Landing Page from an Email
        • Template Library
        • Send/Schedule an Email
        • Preheaders Showing Extra Text or ?? in Gmail
        • Upload an Image
        •  Web Scrape for Email Designs
        • Page Scrape or Web Scrape FAQs
        • Create Snow Report Emails Updated
        • Email Design Statuses Explained
      • Email Deliverability
        • Engagement Filters
        • DMARC Records
      • Email Settings
        • Email Settings Overview
        • Email Tracking Parameters
        • Test Lists
        • Seed Lists
      • Best Practices & FAQ
        • Overview: Email Design Best Practices
        • Basic Elements of an Email Template
        • Designing Responsive Emails
        • Image Sizing & Optimization
        • Designing Emails for Dark Mode
        • Are email messages mobile-ready (responsive)?
        • Which email clients are supported?
        • My forwarded email does not work - how to avoid this behavior
        • Why aren't my Social Links working in emails?
        • Holiday Email Marketing Best Practices
        • Where is the opt-out link in my email? New
    • Data Dictionary
      • Data Dictionary (For Administrators)
      • Data Dictionary (For Reporting Users)
    • File Management
      • Dropping and Retrieving Files with File Management
    • Customer Lookup
      • How to Use Customer Lookup
      • Update a Contact Using Customer Lookup
    • Landing Page Builder
      • Ascent360 Landing Page Builder Overview
      • Landing Page / Form Builder FAQs
    • Marketing Campaigns
      • Marketing Campaign Overview
      • Marketing Campaign FAQ
      •  Video: How to Launch Ascent360 Marketing Campaigns
      • Revenue Attribution
        • Email Attribution: What it is and how it works
        • Revenue Attribution
    • Platform FAQs
      • What time zone does the platform display?
    • 8/2 Release
      • Using the Campaign Wizard New
      • Home Page and Menu Updates for Ascent360 Email Users New
      • The Manage Campaigns Page for Ascent360 Email Users New
      • Home Page and Menu Updates for 3rd Party Email Users New
      • The Manage Campaigns Page for 3rd party Email Users New
      • 8/2/2022 Release - Terminology Updates New
      • 8/2/2022 Release - Important Account Changes
  • Reporting
    • Standard Reporting
      • Database Overview
      • RFM (Recency, Frequency, Monetary) Scores
      • Top and Bottom Customers
      • Demographics
      • Geography Reporting
      • Contactability Reporting
      • Data Sources
      • Data Quality Page
    • Email Reporting
      • Email Reports
      • Email Bounces
  • Account and billing
    • What happens when I disconnect my data?
    • How to Reset Your Password
    • Download your data from Ascent360
    • User Management
      • How do I request access for a new user?
      • How do I disable a user account?
  • Data and integrations
    • Contactability and SPAM Laws
      • Email Permission Management
      • Canadian Anti Spam Law Overview
    • Data Security
      • Passing Data Securely to Ascent360
      • Open or Send a Privnote
      • Personally Identifiable Information (PII)
      • Right to be Forgotten Requests
    • Email Permissions
      • How does Ascent360 define email permission for contacts under CASL?
    • Integrations
      • Inbound Integrations
        • Allow Ascent360 Access to Google Analytics
        • How to Setup Lightspeed POS/Retail (R-Series) Access for Ascent360
        • How to Setup Lightspeed eCom (C-Series) Access for Ascent360
        • How to setup Shopify access for Ascent360
        • How to Setup BigCommerce Access for Ascent360
        • AscendRMS Integration Configuration and Troubleshooting
        • Raptor Windows Service
          • Ascent360 Raptor Service Install & Uninstall Instructions
          • Ascent360 Raptor Service - How to Restart
          • Ascent360 Raptor Service - Technical Specifications, Communications Protocol, and Auto-Update
      • Outbound and Bi-Directional Integrations
        • Facebook
          • Overview of the Facebook Ads + Ascent360 Integration
          • Allow Ascent360 Access to Your Facebook Ads Account
          • Facebook Ads Integration Requirements
        • Acoustic
          • Activating your Acoustic ID
          • Acoustic Login Changes
          • Preheaders Showing Extra Text
          • Using Database Fields to Personalize Emails
          • Unscheduling an Email
    • Platform Architecture
      • High Level Platform Architecture Overview
      • Multi Brand Database vs. Single Brand Database
      • Individual Aggregates and Derived Variables
      • Data Hygiene and Matching Process
    • Webhooks
      • Webhook Data Collection
      • Webhook Documentation New
    • Web Tracking Pixel
      • Web Tracking Pixel
    • Data and integrations FAQs
      • Does Ascent360 share data across clients?
      • Can Ascent360 pull customer information from a credit card at point-of-sale?
      • Does Ascent360 store credit card information in the database?
      • How do I access the Ascent360 SFTP?
      • How do I configure a dynamic date in an export?
      • What is a RFM Score?
    • Data Load Requests
    • High Level List of Features in the Ascent360 Platform
  • Help Desk support
    • Access help from within the platform
    • How to submit a help desk ticket
    • Time with a Specialist
    • Chat support

Ascent360 Knowledge Base


Getting Started
Audience Selector
Email Designer
Account & Billing

New Articles

  • New Where is the opt-out link in my email?
  • New Home Page and Menu Updates for 3rd Party Email Users
  • New Home Page and Menu Updates for Ascent360 Email Users
  • New Webhook Documentation
  • 8/2/2022 Release - Important Account Changes
  • See more...

Popular Articles

  • Adding video to your email
  • Database Overview
  • Create a Campaign
  • How to Setup Lightspeed POS/Retail (R-Series) Access for Ascent360
  •  Video: How to Launch Ascent360 Marketing Campaigns
  • See more...

Updated Articles

  • Updated Create Snow Report Emails
  • Link to a Landing Page from an Email
  • Email FAQ
  • Facebook Ads Integration Requirements
  • 8/2/2022 Release - Important Account Changes
  • See more...
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