Ascent360 KnowledgeBase
Refine
Getting started guide
Platform features
Reporting
Account and billing
Data and integrations
Help Desk support
Table of Contents
Table of Contents
Toggle navigation
Refine
Getting started guide
Platform features
Reporting
Account and billing
Data and integrations
Help Desk support
Contact Us
Login
Refine
Getting started guide
Platform features
Reporting
Account and billing
Data and integrations
Help Desk support
Home
Glossary
Getting started guide
How to Transfer Contact Lists into Ascent360
Getting Started: Onboarding Resources
Getting Started: Welcome!
Getting Started: Ascent360 Resources & Support
Getting Started: Onboarding Checklist
Getting Started: Platform Orientation
Getting Started: Audience Selector
Getting Started: Designing an Email in Ascent360
Getting Started: Sending an Email in Ascent360
Getting Started: Transitioning to Help Desk
Getting Started FAQs
What is an "Individual" in Ascent360?
What is the difference between an individual, customer and a prospect?
What is an "Individual" in Ascent360?
Platform features
Audience Builder
Creating an Audience
Field Types
Edit or Rename an Audience
Contactability Panel
How Audience Selector and Campaign Manager Work Together to Create Complex Queries
Create a Campaign
Send Contacts
Export Contacts to a File
Export Contacts to a Direct Mail file
Export Contacts to a Phone List
Web Tracking Data in Audience Selector
Email Engagement Data in Audience Selector
Building an Audience from Landing Page Submissions
Send When Data is Available Schedule Type
Grouping or Advanced Queries in Audience Selector
Email Designer
Initial Setup/Implementation
Sending Domain and DNS Records
Training Videos
Email Training Videos
Send & Schedule a Live Email
Using the Editor
Configuring message settings
Settings, Rows, and Content: How do they work?
How do I change the properties of a row?
Mobile Optimization Options
How do I select a row vs. content?
Adding a Menu
Working with icons
Working with borders
Dynamic Content (Display Conditions) in Email
Hiding content on mobile or desktop devices
Autosave in Email Designer
Adding video to your email
Working with custom HTML
Why does text lose its formatting?
Adding a background image to your emails
Editing image properties
Column management
Adding Personalization
Emoji's in Subject Lines
Adding Content
Design Library
Link to a Landing Page from an Email
Template Library
Send/Schedule an Email
Preheaders Showing Extra Text or ?? in Gmail
Upload an Image
Web Scrape for Email Designs
Page Scrape or Web Scrape FAQs
Create Snow Report Emails
Updated
Email Design Statuses Explained
Email Deliverability
Engagement Filters
DMARC Records
Email Settings
Email Settings Overview
Email Tracking Parameters
Test Lists
Seed Lists
Best Practices & FAQ
Overview: Email Design Best Practices
Basic Elements of an Email Template
Designing Responsive Emails
Image Sizing & Optimization
Designing Emails for Dark Mode
Are email messages mobile-ready (responsive)?
Which email clients are supported?
My forwarded email does not work - how to avoid this behavior
Why aren't my Social Links working in emails?
Holiday Email Marketing Best Practices
Where is the opt-out link in my email?
New
Data Dictionary
Data Dictionary (For Administrators)
Data Dictionary (For Reporting Users)
File Management
Dropping and Retrieving Files with File Management
Customer Lookup
How to Use Customer Lookup
Update a Contact Using Customer Lookup
Landing Page Builder
Ascent360 Landing Page Builder Overview
Landing Page / Form Builder FAQs
Marketing Campaigns
Marketing Campaign Overview
Marketing Campaign FAQ
Video: How to Launch Ascent360 Marketing Campaigns
Revenue Attribution
Email Attribution: What it is and how it works
Revenue Attribution
Platform FAQs
What time zone does the platform display?
8/2 Release
Using the Campaign Wizard
New
Home Page and Menu Updates for Ascent360 Email Users
New
The Manage Campaigns Page for Ascent360 Email Users
New
Home Page and Menu Updates for 3rd Party Email Users
New
The Manage Campaigns Page for 3rd party Email Users
New
8/2/2022 Release - Terminology Updates
New
8/2/2022 Release - Important Account Changes
Reporting
Standard Reporting
Database Overview
RFM (Recency, Frequency, Monetary) Scores
Top and Bottom Customers
Demographics
Geography Reporting
Contactability Reporting
Data Sources
Data Quality Page
Email Reporting
Email Reports
Email Bounces
Account and billing
What happens when I disconnect my data?
How to Reset Your Password
Download your data from Ascent360
User Management
How do I request access for a new user?
How do I disable a user account?
Data and integrations
Contactability and SPAM Laws
Email Permission Management
Canadian Anti Spam Law Overview
Data Security
Passing Data Securely to Ascent360
Open or Send a Privnote
Personally Identifiable Information (PII)
Right to be Forgotten Requests
Email Permissions
How does Ascent360 define email permission for contacts under CASL?
Integrations
Inbound Integrations
Allow Ascent360 Access to Google Analytics
How to Setup Lightspeed POS/Retail (R-Series) Access for Ascent360
How to Setup Lightspeed eCom (C-Series) Access for Ascent360
How to setup Shopify access for Ascent360
How to Setup BigCommerce Access for Ascent360
AscendRMS Integration Configuration and Troubleshooting
Raptor Windows Service
Ascent360 Raptor Service Install & Uninstall Instructions
Ascent360 Raptor Service - How to Restart
Ascent360 Raptor Service - Technical Specifications, Communications Protocol, and Auto-Update
Outbound and Bi-Directional Integrations
Facebook
Overview of the Facebook Ads + Ascent360 Integration
Allow Ascent360 Access to Your Facebook Ads Account
Facebook Ads Integration Requirements
Acoustic
Activating your Acoustic ID
Acoustic Login Changes
Preheaders Showing Extra Text
Using Database Fields to Personalize Emails
Unscheduling an Email
Platform Architecture
High Level Platform Architecture Overview
Multi Brand Database vs. Single Brand Database
Individual Aggregates and Derived Variables
Data Hygiene and Matching Process
Webhooks
Webhook Data Collection
Webhook Documentation
New
Web Tracking Pixel
Web Tracking Pixel
Data and integrations FAQs
Does Ascent360 share data across clients?
Can Ascent360 pull customer information from a credit card at point-of-sale?
Does Ascent360 store credit card information in the database?
How do I access the Ascent360 SFTP?
How do I configure a dynamic date in an export?
What is a RFM Score?
Data Load Requests
High Level List of Features in the Ascent360 Platform
Help Desk support
Access help from within the platform
How to submit a help desk ticket
Time with a Specialist
Chat support
Ascent360 Knowledge Base
Getting Started
Audience Selector
Email Designer
Account & Billing
New Articles
New
Where is the opt-out link in my email?
New
Home Page and Menu Updates for 3rd Party Email Users
New
Home Page and Menu Updates for Ascent360 Email Users
New
Webhook Documentation
8/2/2022 Release - Important Account Changes
See more...
Popular Articles
Adding video to your email
Database Overview
Create a Campaign
How to Setup Lightspeed POS/Retail (R-Series) Access for Ascent360
Video: How to Launch Ascent360 Marketing Campaigns
See more...
Updated Articles
Updated
Create Snow Report Emails
Link to a Landing Page from an Email
Email FAQ
Facebook Ads Integration Requirements
8/2/2022 Release - Important Account Changes
See more...