Create a Ticket

There are two simple ways to create a ticket.

Via Email

Send an email to support@ascent360.com --> this auto-generates a ticket on your behalf. The subject of your email becomes the ticket title, and the email content becomes the ticket description. Please provide as much info as possible to help us address your question or issue. 

Note: anyone copied on your email automatically becomes CC'd on the ticket and will receive update notifications.

Via the Help Desk Portal

Log in to the Help Desk Portal (support.ascent360.com) and click "submit a request". 

1. From the help desk dashboard, click “submit a request.  This opens a ticket form.2. Start typing your Subject. You will see dynamic knowledge article recommendations based on issue description.                                                                                                                                                                                                                   

If the Knowledge Article does not answer your question, proceed with filling out all of the required information.

3. Complete the ticket -- including as much detail as possible. You can attach files if needed! Keep in mind you cannot copy and paste into the ticket; screenshots must be uploaded as files.

4. Click submit. You should receive an automated email confirming your ticket number. 

5. You're all set! You can easily reply with updates from the email itself or by accessing the ticket from your Dashboard.