Account and billing

User Management

Users are people who can log in to your marketing platform to create audiences, design and schedule emails, and view reporting and customer data. Learn how to manage users in Ascent360.


How to access the Billing Center
How to access the billing and subscriptions area.
How to Reset Your Password
How to Reset Your Ascent360 Password Resetting a forgotten password can be done by following these steps. Navigate to On the login screen, select Forgot Password? Enter the email address associated with your ...
What Happens When I Disconnect My Source System Data?
If Ascent360 detects a disconnected data source, Ascent360 will reach out to the client via a Help Desk support ticket.  Disconnecting a data source interrupts the data flow into your Ascent360 marketing platform. Ascent360 will no longer be r...
Download your data from Ascent360
Profile icon > File Manager This article will walk through the process of collecting your data from your Ascent360 platform. Create your Audience The first step to collecting your data is creating the audience you would like to download. Sta...
How to Offboard from Ascent360
We hate to see you go! If you are leaving, however, please follow this checklist to ensure a smooth offboarding: Export your email contacts Follow instructions to export all email contacts . Make sure you include the output field called Email Per...