Updated Articles
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Why are my counts different than expected?
Ascent360 employs an in-depth sanitation, matching, and de-duplication process to determine a "Golden Record" each time data is loaded to your platform. This article explains the counts you may find in Ascent360. How Ascent360 Imports Data C... -
2024-12 Getting Started with SMS
Curious about how you can start leveraging SMS marketing in the Ascent360 platform? Look no further... this webinar is just 15 minutes long and provides a great overview of the steps involved in getting started. Your browser does not support HT... -
2025 Release Notes - New Product Features, Bug Fixes, and Improvements
January 01/22/25 Bug Fixes SMS Fixed a display issue on the SMS Credits Usage page (MMS credits were being miscounted in visuals). Ascent360 ESP Fixed an issue where recurring email schedules with an end date were not transitioni... -
6-11-2024 Microsoft Issue Announcement
The Issue: In June 2024, Ascent360 identified an increase in machine opens and clicks for clients sending to Microsoft B2C and Office 365 inboxes. The sudden increase is due to a security change Microsoft made to how its Safe Links feature i... -
2024 Release Notes - New Product Features, Bug Fixes, and Improvements
December 12/18/24 What's New Ascent360 ESP In addition to scheduled, recurring, and one-time sends, users can now send an email on an event-basis by triggering a webhook associated with the email. Webhook-triggered emails also allow user... -
2023 Release Notes - New Product Features, Bug Fixes, and Improvements
December 12/12/23 Bug Fixes Audience Builder Fixed an issue where Audience Builder user interface was producing errant counts in Advanced Query audiences where OR and NOT operators were used. Resolved an issue where the "CreateTag" ac... -
2022 Release Notes - New Product Features, Bug Fixes, and Improvements
December 12/19/22 What's New Ascent360 Reporting Users can now export from the Revenue Detail report. General Various improvements relating to Free Trial users. 12/12/22 What's New Ascent360 ESP Users can now move em... -
Upload List Email
Your browser does not support HTML5 video. Overview The " Upload List Email " feature allows users to quickly send emails or texts from the Ascent360 CDP to recipients that may not already be in the database or accessible through an ... -
Texting "From Number" Types
Ascent360 offers two types of sending numbers for texting. These are: 10DLC (sometimes referred to as " local " or "long-code"): numbers with local area codes (Example: 303, 720) Toll-free: 8xx numbers While the differences between these num... -
Webhook Setup - Technical Documentation
Overview This article contains documentation that outlines how clients can send contact data via webhook to Ascent360. This integration method does require some element of development time and should be discussed with your CSM or the help des...
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