Updated Articles

21. Email FAQ

    Last Updated: 01/15/2026 in Platform features Email Designer

22. Marketing Content in Transactional Emails for Hospitality

    Last Updated: 01/15/2026 in Platform features Email Designer Best Practices & FAQ
    Overview Hospitality brands frequently ask whether marketing content can be included in transactional emails such as booking confirmations, itinerary updates, RFP acknowledgments, or folio receipts. In the United States, these messages fall und...

23. Account Settings - The Brand Tab

    Last Updated: 01/13/2026 in Account and billing Account Settings
    User Icon > Settings The Brand Tab of the Settings Page contains global settings to help ensure brand consistency across your marketing campaigns. There are two sections on the Brand Tab: Preferred Fonts and Custom Colors. For changes made...

24.  Upload List Email

    Last Updated: 01/07/2026 in Platform features Email Designer Using the Editor
    Your browser does not support HTML5 video. Overview The Upload List feature allows you to load an external file of message recipients and send a message to these individuals without relying on an Audience in the CDP. Uploading a ...

25. 2025-10 Email Deliverability Webinar

    Last Updated: 12/26/2025 in Releases & Webinars Webinars
    Inbox Ready: Deliverability Strategies to Win the Holiday Season Missed our October 23rd webinar? View the slide deck below to learn how to master inbox placement and boost email performance during the busiest shopping weeks of the year. We cover...

26. How to Use and Reuse Saved Rows in Email Designs

    Last Updated: 11/26/2025 in Platform features Email Designer Using the Editor
    Saved Rows allow you to quickly reuse design elements across multiple email campaigns, saving time and ensuring consistency. Step 1: Choose and Save a Row Select the specific row or rows you want to save from your current design or template. ...

27. What is "Send When Data is Available"?

    Last Updated: 11/24/2025 in Platform features Audience Builder (Segmentation) Audience Builder FAQ
    All transactions and customer data are updated overnight in your database. Depending on the amount of data there is to update, your database can be updated a different time each morning. The "Send when data is available" option allows you to sch...

28. Why Don't I See 100% of My Source System Data in Ascent360?

    Last Updated: 11/24/2025 in Getting started guide Getting Started FAQs
    The hygiene and matching process from your source system to the Ascent360 platform inevitably includes some amount of “loss” that can be attributed to the overall data quality and capture of your source system.  We highly encourage you to regular...

29. What is an "Individual" in Ascent360?

    Last Updated: 11/24/2025 in Getting started guide Getting Started FAQs
    When customer records are loaded into the database, Ascent360 employs a thorough sanitation, matching, and de-duplication process to determine a “Golden Record” for each individual. This article will help you understand which records Ascent360 wil...

30. Using Merge Tags

    Last Updated: 11/24/2025 in Platform features Email Designer Using the Editor
    How to add personalization to your emails.

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