Ascent360 KnowledgeBase
Table of Contents
Table of Contents
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Glossary
Account Administration
What happens when I disconnect my data?
Ascent360 Platform
File Management
Dropping and Picking Up Files with File Management
Marketing Campaigns
Marketing Campaign Overview
Marketing Campaign FAQ
Video: How to Launch Ascent360 Marketing Campaigns
Revenue Attribution
Email Attribution: What it is and how it works
Revenue Attribution
Standard Reporting
Database Overview
RFM (Recency, Frequency, Monetary) Scores
Top and Bottom Customers
Demographics
Geography
Contactability
Data Sources
Data Quality Page
Audience Selector & Campaign Manager
Getting Started: Audience Selector
Creating an Audience
Field Types
Edit or Rename an Audience
Contactability Panel
How Audience Selector and Campaign Manager Work Together to Create Complex Queries
Create a Campaign
Send Contacts
Export Contacts to a File
Export Contacts to a Direct Mail file
Export Contacts to a Phone List
Web Tracking Data in Audience Selector
Email Engagement Data in Audience Selector
Building an Audience from Landing Page Submissions
Send When Data is Available Schedule Type
Grouping or Advanced Queries in Audience Selector
Email Designer (ESP)
Initial Setup/Implementation
Domain Authentication
Best Practices & FAQ
Overview: Email Design Best Practices
Basic Elements of an Email Template
Designing Responsive Emails
Image Sizing & Optimization
Designing Emails for Dark Mode
Are email messages mobile-ready (responsive)?
Which email clients are supported?
My forwarded email does not work - how to avoid this behavior
Why aren't my Social Links working in emails?
Holiday Email Marketing Best Practices
Training Videos
Email Training Videos
Send & Schedule a Live Email
Using the Editor
Configuring message settings
Settings, Rows, and Content: How do they work?
How do I change the properties of a row?
Mobile Optimization Options
How do I select a row vs. content?
Adding a Menu
Working with icons
Working with borders
Hiding content on mobile or desktop devices
Adding video to your email
Working with custom HTML
Why does text lose its formatting?
Adding a background image to your emails
Editing image properties
Column management
Adding Personalization
Emoji's in Subject Lines
Adding Content
Design Library
Linking Landing Pages Within an Email
Template Library
Send/Schedule an Email
Preheaders Showing Extra Text or ?? in Gmail
Upload an Image
Page Scrape or Web Scrape for Email Designs
Page Scrape or Web Scrape FAQs
Create Snow Report Emails
Email Design Status Terms
Email Settings
Email Settings Overview
Email Tracking Parameters
Test Lists
Seed Lists
Email Deliverability
Engagement Filters
DMARC Records
Reporting
Email Reports
Email Bounces
Dynamic Content (Display Conditions) in Email
Autosave in Email Designer
Customer Lookup
How to Use Customer Lookup
Update a Contact Using Customer Lookup
Landing Page Builder
Ascent360 Landing Page Builder Overview
Landing Page / Form Builder FAQs
Help Desk Support
Help Desk Overview
Accessing Our Help Desk
Create a Ticket
Data & Integrations
Contactability and SPAM Laws
Email Permission Management
Canadian Anti Spam Law Overview
Client Onboarding
How to Transfer Contact Lists into Ascent360
Data Security
Passing Data Securely to Ascent360
Open or Send a Privnote
Personally Identifiable Information (PII)
Right to be Forgotten Requests
Integrations
Inbound Integrations
Allow Ascent360 Access to Google Analytics
How to Setup Lightspeed POS/Retail (R-Series) Access for Ascent360
How to Setup Lightspeed eCom (C-Series) Access for Ascent360
How to setup Shopify access for Ascent360
How to Setup BigCommerce Access for Ascent360
Outbound and Bi-Directional Integrations
Facebook
Overview of the Facebook Ads + Ascent360 Integration
Allowing Ascent360 Access to Your Facebook Ads Account
Facebook Ads Integration Requirements
Acoustic
Activating your Acoustic ID
Acoustic Login Changes
Preheaders Showing Extra Text
Using Database Fields to Personalize Emails
Unscheduling an Email
Platform Architecture
High Level Platform Architecture Overview
Multi Brand Database vs. Single Brand Database
Individual Aggregates and Derived Variables
Raptor Windows Service
Ascent360 Raptor Service Install & Uninstall Instructions
Ascent360 Raptor Service - How to Restart
Ascent360 Raptor Service - Technical Specifications, Communications Protocol, and Auto-Update
Webhooks
Webhook Data Collection
Web Tracking Pixel
Web Tracking Pixel
Data Load Requests
Understanding RFM
Configure a Dynamic Date in Export
How to Access the Ascent360 FTP
High Level List of Features in the Ascent360 Platform
Portal Administration & Settings
Data Dictionary
Data Dictionary (For Administrators)
Data Dictionary (For Reporting Users)
FAQs
Ascent360 FAQs
How to Reset Your Password
What is an "Individual" in Ascent360?
What is the difference between an individual, customer and a prospect in Ascent360?
How does Ascent360 define email permission for contacts under CASL?
Home
Email Designer (ESP)
This category contains articles on the Ascent360 Email Service Provider (ESP).
Initial Setup/Implementation
(1)
Domain Authentication
Best Practices & FAQ
(10)
Overview: Email Design Best Practices
Basic Elements of an Email Template
Designing Responsive Emails
Image Sizing & Optimization
Designing Emails for Dark Mode
See More
Training Videos
(2)
Email Training Videos
Send & Schedule a Live Email
Using the Editor
(17)
Configuring message settings
Settings, Rows, and Content: How do they work?
How do I change the properties of a row?
Mobile Optimization Options
How do I select a row vs. content?
See More
Adding Content
(10)
Design Library
Linking Landing Pages Within an Email
Template Library
Send/Schedule an Email
Preheaders Showing Extra Text or ?? in Gmail
See More
Email Settings
(4)
Email Settings Overview
Email Tracking Parameters
Test Lists
Seed Lists
Email Deliverability
(2)
Engagement Filters
DMARC Records
Reporting
(2)
Email Reports
Email Bounces
Articles
Dynamic Content (Display Conditions) in Email
How to add display conditions in email designer
Autosave in Email Designer
Are emails autosaved