Updated Articles
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Platform FAQs
Last Updated: 11/24/2025 in Platform features -
What time zone does the platform display?
The Ascent360 Platform displays all times in Mountain Time (MDT/MST) regardless of what time zone the end user is on. Therefore any export time or email send time is scheduled and displayed in Mountain Time. The Mountain Time zone is an area 7 ... -
What Happens When I Disconnect My Source System Data?
Last Updated: 11/24/2025 in Account and billingIf Ascent360 detects a disconnected data source, Ascent360 will reach out to the client via a Help Desk support ticket. Disconnecting a data source interrupts the data flow into your Ascent360 marketing platform. Ascent360 will no longer be rece... -
Time With a Specialist
Last Updated: 11/24/2025 in SupportWant to talk through some platform questions on a live call? We’d love to set up a call with you! Our "Time with a Specialist" sessions let you ask questions in real-time and can be a streamlined alternative to long email threads. Here are ... -
Transfer Contact Lists into Ascent360
How to transfer contacts into Ascent360 -
How to Insert Unique Promo Codes in Your Campaigns
⚠️ Important Note: Because promo code setup requires Ascent360 developer work, all promo code requests must be submitted at least 2 weeks in advance of your desired send date. Please plan accordingly to ensure your campaign launches on ti... -
Getting Started: Detailed Email Report Statistics
Last Updated: 11/21/2025 in Getting Started GuideClick on Emails > Reports in the Left-Hand Navigation Menu This page is an aggregate summary of all of your emails sends. Once you have sent your email, you can view these statistics by specific emails by using the dropdown in the ... -
Getting Started: Sending an Email
Last Updated: 11/21/2025 in Getting Started GuideBuild an Email by selecting Create > Email or Send your existing Email under Email > Designs Once your email design is ready to be sent, configure the email sending details to share your message. Configure the Sending Properties T... -
How to Build Lodging Pre-Arrival and Post-Departure Audiences
Best Practice Tip: Almost always add a NOT statement to exclude all cancelled reservations from the Lodging Audience General OTB Audiences: Bring in Date Field - most often Arrival date. Suppress anyone who canceled their rese... -
Welcome Triggers for Email and SMS
Once you've created your landing pages (see instructions here ) for customers to sign up for email, SMS, or both, follow these steps to trigger the welcome message for each channel. As always, if you have questions, we're here to help! ...
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