Support

How to Access Help in the Ascent360 Platform To get help directly within the platform, click the profile icon (top right) and select Help . Alternatively, select the gray question mark icon in the bottom left to toggled the Help Panel. ...

How to create a ticket in the help desk

Need help with our platform?  In this 30-minute meeting, you can ask questions and one of our specialists will walk you through how to solve them.  Below are a few example categories: Audience Building Email editor help Reporting...

When a help desk agent is available, a blue Chat button will appear on the bottom right (in the Ascent360 platform). Here's how it works: When "chat" is visible, someone from the client support team is available to help Simp...

1. Implementation Management All new clients are assigned a dedicated Implementation Manger who will own the client onboarding experience. Prior to the client signing the contract, the Implementation Manager will partner with the Ascent360 sales ...

The following are additional products & services we offer: No. Item Description Price Recurrence 1 Client Success Consulting & Prepaid Time 1:1 strategic consulting with a Client Success Manager. Pay for a specific number ...