Support

Articles

Create a Support Ticket
How to create a ticket in the help desk
Time With a Specialist
Want to talk through some platform questions on a live call?  We’d love to set up a call with you! Our "Time with a Specialist" sessions let you ask questions in real-time and can be a streamlined alternative to long email threads. Here are ...
Client Onboarding & Support Model
1. Implementation Management All new clients are assigned a dedicated Implementation Manger who will own the client onboarding experience. Prior to the client signing the contract, the Implementation Manager will partner with the Ascent360 sales ...
Additional Products and Services
The following are additional products & services we offer: No. Item Description Price Recurrence 1 Client Success   Consulting  & Prepaid Time 1:1 strategic consulting with a Client Success Manager. Pay for a specific number of h...
Ascent360 Managed Services
Elevate your marketing strategy with our exceptional Managed Services! From breathtaking email designs to strategic consulting, we offer a comprehensive suite to make your campaigns shine. Wondering how you can save time, better leverage your exis...
Ascent360 Email Design Showcase
At Ascent360, we specialize in transforming your email marketing into a dynamic, engaging experience that captivates your audience. Our expert design services are not just about creating visually appealing emails—they are about crafting compelling...
Custom Requests
To streamline project planning and ensure we capture key details upfront, we require a Project Brief Form for new projects, integrations, and any requests involving custom development. When to Complete a Project Brief: If you're requesting ...
Cloudbeds Integration with Ascent360
Allowing Ascent360 Access to Your Cloudbeds Account To set up an inbound integration between your Cloudbeds account and your CDP, please grant us access to your Cloudbeds account by following the steps below. Once access is provided, we will co...
Troubleshooting Slow Queries in the Customer Data Platform New
There a number of factors that impact the duration for a query run time. We give our clients a great deal of flexibility with the queries they can run. As a result, some queries can be quite complex and take a longer time to process. Below are som...