Support

How to create a ticket in the help desk

Want to talk through some platform questions on a live call?  We’d love to set up a call with you! Our "Time with a Specialist" sessions let you ask questions in real-time and can be a streamlined alternative to long email threads. Here are ...

Implementation Every new client is assigned a dedicated Implementation Manager who owns your onboarding experience and partners with our sales team before you sign to set clear expectations. Your implementation includes: Initial data review...

At Ascent360, we specialize in transforming your email marketing into a dynamic, engaging experience that captivates your audience. Our expert design services are not just about creating visually appealing emails—they are about crafting compelling...

To streamline project planning and ensure we capture key details upfront, we require a Project Brief Form for new projects, integrations, and any requests involving custom development. When to Complete a Project Brief: If you're requesting ...

There a number of factors that impact the duration for a query run time. We give our clients a great deal of flexibility with the queries they can run. As a result, some queries can be quite complex and take a longer time to process. Below are som...