Updated Articles

81. Client Onboarding & Support Model

    Last Updated: 07/31/2024
    1. Implementation Management All new clients are assigned a dedicated Implementation Manger who will own the client onboarding experience. Prior to the client signing the contract, the Implementation Manager will partner with the Ascent360 sale...

82. Platform FAQs

    Last Updated: 07/08/2024 in Platform features

83. Customer Lookup

    Last Updated: 07/08/2024 in Platform features

84. What Happens When I Disconnect My Source System Data?

    Last Updated: 07/08/2024 in Account and billing
    If Ascent360 detects a disconnected data source, Ascent360 will reach out to the client via a Help Desk support ticket.  Disconnecting a data source interrupts the data flow into your Ascent360 marketing platform. Ascent360 will no longer be rece...

85. Add Emojis to your Subject Line

    Last Updated: 06/21/2024 in Platform features Email Designer Using the Editor
    Adding Emoji in an email’s subject line can lead to higher open rates and better convey the call to action of your email. You can add emojis so email subject lines anywhere you can edit a subject line in the Ascent360 platform. When creating a n...

86. Landing Page FAQs

    Last Updated: 06/13/2024 in Platform features Landing Page Builder
    Landing Page (Form Builder) Frequently Asked Questions Who can use the Landing Page builder? All clients that are using the Ascent360 Email Platform can also use the Landing Page builder. Where is the Landing Page builder in the Platform? La...

87. Preference Center Overview

    Last Updated: 05/29/2024 in Platform features Preference Center
    Preference Center is available to Ascent360 Professional  and Enterprise  customers. If you are interested in upgrading, please contact support@ascent360.com . If you are on a Pro or Enterprise plan, contact us for assistance with turning this...

88. Add Dynamic Content to an Email

    Last Updated: 04/19/2024 in Platform features Email Designer Using the Editor
    How to add display conditions in email designer

89. Image Sizing & Optimization

    Last Updated: 03/11/2024 in Platform features Email Designer Best Practices & FAQ
    Images are a critical part of telling your story and creating engagement with your recipients. Use the below recommendations and best practices to ensure images render as intended. Optimal File Size Tl;dr: Keep image sizes below 1MB. Fo...

90. How Ascent360 defines email permission for contacts under CASL

    Last Updated: 03/08/2024 in Data and integrations Email Permissions
    Email contacts that are known Canadians will be processed under Canadian Anti-Spam Law (CASL) rules.  Identifying CASL Applicable Individuals Ascent360 identifies individuals as Canadians if they have a known address in Canadian territory or i...

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