Updated Articles

31. What time zone does the platform display?

    Last Updated: 11/24/2025 in Platform features Platform FAQs
    The Ascent360 Platform displays all times in Mountain Time (MDT/MST) regardless of what time zone the end user is on. Therefore any export time or email send time is scheduled and displayed in Mountain Time. The Mountain Time zone is an area 7 ...

32. Platform FAQs

    Last Updated: 11/24/2025 in Platform features

33. What Happens When I Disconnect My Source System Data?

    Last Updated: 11/24/2025 in Account and billing
    If Ascent360 detects a disconnected data source, Ascent360 will reach out to the client via a Help Desk support ticket.  Disconnecting a data source interrupts the data flow into your Ascent360 marketing platform. Ascent360 will no longer be rece...

34. Time With a Specialist

    Last Updated: 11/24/2025 in Support
    Want to talk through some platform questions on a live call?  We’d love to set up a call with you! Our "Time with a Specialist" sessions let you ask questions in real-time and can be a streamlined alternative to long email threads. Here are ...

35.  Creating an Audience

    Last Updated: 11/24/2025 in Platform features Audience Builder (Segmentation)
    Learn how to create an audience using fields from your CDP to create custom segments of individuals in your database based on their demographics, email history, purchase history, or other behavior.

36. Transfer Contact Lists into Ascent360

    Last Updated: 11/24/2025 in Getting started guide Getting Started FAQs
    How to transfer contacts into Ascent360

37. How to Insert Unique Promo Codes in Your Campaigns

    Last Updated: 11/24/2025 in Platform features Marketing Campaigns
    ⚠️ Important Note: Because promo code setup requires Ascent360 developer work, all promo code requests must be submitted at least 2 weeks in advance of your desired send date. Please plan accordingly to ensure your campaign launches on ti...

38. Getting Started: Detailed Email Report Statistics

    Last Updated: 11/21/2025 in Getting started guide
    Click on Emails > Reports in the Left-Hand Navigation Menu This page is an aggregate summary of all of your emails sends. Once you have sent your email, you can view these statistics by specific emails by using the dropdown in the ...

39. Getting Started: Sending an Email

    Last Updated: 11/21/2025 in Getting started guide
    Build an Email by selecting  Create > Email  or Send your existing Email under Email > Designs Once your email design is ready to be sent, configure the email sending details to share your message.  Configure the Sending Properties T...

40. Getting Started: Designing an Email

    Last Updated: 11/21/2025 in Getting started guide
    Email > All Designs or Select "Design" on the Ascent360 Home Page Use the Ascent360 Email Designer to build targeted and relevant marketing communication to be sent to an Audience. Create a New Email There are multiple ways to get started...

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