How to Access Help in the Ascent360 Platform
To get help directly within the platform, click the profile icon (top right) and select Help. Alternatively, select the gray question mark icon in the bottom left to toggled the Help Panel.
The Pop-Up Help Panel
The Help Panel allows users to view knowledge articles and create support tickets.
- Help: Displays all articles in our knowledge base.
- Recommended: Provides recommended articles based on the page you are currently on.
- Create Ticket: Create a ticket directly from this tab. Matching articles will appear based on the keywords entered. Once submitted, new tickets flow automatically into the help desk for our support team.