Popular Articles

71. Email Bounces

    Last Updated: 03/28/2023 in Reporting Email Reporting
    What is an email bounce?

72. How to build audiences using web tracking data

    Last Updated: 07/31/2025 in Data and integrations Web Tracking Pixel
    Note: You must have the Ascent360 "web tracking pixel" installed on your website to begin collecting this type of data in the platform. Once the pixel is installed, you will begin seeing tracking data in Audience Builder (under the "Web Tracking" ...

73. What Happens When I Disconnect My Source System Data?

    Last Updated: 11/24/2025 in Account and billing
    If Ascent360 detects a disconnected data source, Ascent360 will reach out to the client via a Help Desk support ticket.  Disconnecting a data source interrupts the data flow into your Ascent360 marketing platform. Ascent360 will no longer be rece...

74. Add Dynamic Content to an Email

    Last Updated: 04/19/2024 in Platform features Email Designer Using the Editor
    How to add display conditions in email designer

75. Acoustic - Activating your Acoustic ID

    Last Updated: 09/08/2022 in Data and integrations Integrations Bi-Directional Integrations Acoustic
    This article applies to Ascent360 users who use Acoustic to send emails. User: Activate your ID After your admin adds you to Acoustic, you will receive an email to activate your Acoustic ID.   Enter and confirm your password. Your email add...

76. How often does the platform Auto Save my email?

    Last Updated: 11/28/2023 in Platform features Email Designer Best Practices & FAQ
    The autosave interval in Email Designer is set at 60 seconds after the last change to the email. If you try to navigate away from the email design page with unsaved changes, you'll get prompted to save or exit without saving. As a best practice, ...

77. How do I access the Ascent360 SFTP?

    Last Updated: 09/30/2022 in Data and integrations Data and integrations FAQs
    How to access the Ascent360 FTP

78. Ascent360 Raptor Service - How to Restart

    Last Updated: 06/01/2023 in Data and integrations Raptor Windows Service
    If the Ascent360 Support team requests that you restart your pre-configured Raptor Service, please follow the below process:  Go to the computer where the Raptor Service is installed. This would either be by using Remote Desktop Connection or b...

79. Shopify

    Last Updated: 01/21/2026 in Data and integrations Integrations Inbound Integrations
    Follow the below process to connect your Shopify eCom instance to Ascent360.               Click Here                Or Login to your Shopify store with admin credentials Select "Apps" on the left side menu.   Click "Cust...

80. Download your data from Ascent360

    Last Updated: 03/10/2023 in Account and billing Offboarding
    Profile icon > File Manager This article will walk through the process of collecting your data from your Ascent360 platform. Create your Audience The first step to collecting your data is creating the audience you would like to download. Start ...

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