Popular Articles

  1. Working with HTML Content Blocks

    In some instances, you may need to add specific HTML to your email without using a content block. In those cases, you can use the custom HTML block to insert valid HTML into your email.
  2. Users & passwords

  3. How do I edit or rename an audience?

    Learn how to update an existing audience with a new name or new conditions and how to create a new audience from an existing one.
  4. CDP Hygiene

    Conducting the following processes will help to keep your CDP at optimal speed. User Permissions  As your team experiences turnover, it’s important to notify the Ascent360 team that their account permissions are no longer needed This assists...
  5. What is the difference between an individual, customer and a prospect?

    The Ascent360 CDP has three different classifications for "people" records. These are: Individuals: An individual is a unique contactable person in the database after matching and de-duplication. An individual can be either a Customer or a Prosp...
  6. Email Attribution: What it is and how it works

    Ascen t360  has a proprietary revenue attribution system to measure revenue from email campaigns.  Because Ascent360 provides an omni-channel Customer Data Platform to capture and combine data from multiple source systems, Ascent360 is well-posit...
  7.  Open or Send a Secure Note

    Ascent360 recommends using PrivNote or SafeNote to securely send passwords, API keys, and other sensitive credentials.  Privnote and SafeNote are free web-based services that allow you to securely send private notes via the web. It's ...
  8. Acoustic - Unscheduling an Email

    How to unschedule an email in Acoustic
  9.  Add a Custom Unsubscribe Form to an Email Design

    How to use a custom unsubscribe ascent360 form in an email design
  10. Overview

    There are two main methods of building an audience in the Ascent360 platform: 1. Audience Builder a. “Advanced Query” within Audience Builder 2. Complex Audience Builder When to use “Audience Builder”? For one-time communication/promoti...