Popular Articles

81. Client Onboarding & Support Model

    Last Updated: 08/05/2024 in Support
    1. Implementation Management All new clients are assigned a dedicated Implementation Manger who will own the client onboarding experience. Prior to the client signing the contract, the Implementation Manager will partner with the Ascent360 sales ...

82. Offboarding Checklist

    Last Updated: 03/27/2025 in Account and billing Offboarding
    We hate to see you go! 😢 If you are offboarding from Ascent360, please follow this checklist: Export your email contacts   *important* Follow instructions to export all email contacts . Include the output field "Email Permission Status", so yo...

83. Working with Rows, Content, and Settings

    Last Updated: 06/07/2023 in Platform features Email Designer Using the Editor
    An overview of settings, rows, and content in the design editor, and how they introduce flexibility to the editor to allow for limitless email designs

84. Getting Started with SMS Marketing

    Last Updated: 03/05/2025 in Platform features SMS Marketing
    Curious about SMS marketing? This 15 minute webinar offers helpful information on getting started with this new channel. Your browser does not support HTML5 video. Getting Started Here are the basic steps involved...

85. Email Settings Overview

    Last Updated: 03/17/2023 in Platform features Email Designer Email Settings
    This email settings section is specific to clients using the Ascent360 ESP (email platform).  With the Ascent360 Email Designer, you can quickly and easily upload Seed Lists, Test Lists, modify your default Tracking Parameters (appended tracking ...

86. Design Library

    Last Updated: 04/11/2023 in Platform features Email Designer Adding Content
    All about the email designer library of email designs. The design library is a listing of designs users in your account have created and sent. You can organize these designs into folders.

87. 2023 Release Notes - New Product Features, Bug Fixes, and Improvements

    Last Updated: 03/25/2025 in Releases, Announcements & Webinars Release Notes
    December 12/12/23 Bug Fixes Audience Builder Fixed an issue where Audience Builder user interface was producing errant counts in Advanced Query audiences where OR and NOT operators were used. Resolved an issue where the "CreateTag" acti...

88. AscendRMS Integration Configuration and Troubleshooting

    Last Updated: 10/30/2023 in Data and integrations Integrations Inbound Integrations
    For clients integrating the AscendRMS POS system with Ascent360, Ascent360 will establish queries that regularly deliver customer and transaction information to Ascent360. This article serves as an overview to the integration configuration and provi...

89. Template Library

    Last Updated: 03/15/2023 in Platform features Email Designer Adding Content
    The template library is where you can find all your stored email templates. Email designs can be saved as a template to re-use elements of a design on a regular basis.

90. Image Sizing & Optimization

    Last Updated: 03/11/2024 in Platform features Email Designer Best Practices & FAQ
    Images are a critical part of telling your story and creating engagement with your recipients. Use the below recommendations and best practices to ensure images render as intended. Optimal File Size Tl;dr: Keep image sizes below 1MB. For ...

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