Popular Articles

21.  File Manager

    Last Updated: 08/18/2023 in Platform features File Management
    Profile Button > File Manager File Manager allows you to securely upload and download files. File Manager is our preferred method of transferring files that contain Personable Identifiable Information (PII). Your browser does not support ...

22. Time with a Specialist

    Last Updated: 11/17/2022 in Support
    Need help with our platform?  In this 30-minute meeting, you can ask questions and one of our specialists will walk you through how to solve them.  Below are a few example categories: Audience Building Email editor help Reporting...

23.  Send/Schedule an Email

    Last Updated: 06/28/2023 in Platform features Email Designer Adding Content
    How to schedule and send an email from the ESP

24. Ascent360 Raptor Service - Technical Specifications, Communications Protocol, and Auto-Update

    Last Updated: 04/01/2024 in Data and integrations Integrations Inbound Integrations Raptor Windows Service
    Ascent360 has many methods for collecting data securely from our clients. This includes batch SFTP, Webhooks, HTTPS POST, Native API and Web Services. In addition to these, Ascent360 has created a Windows Service, Raptor, that can collect data fro...

25. Acoustic - Activating your Acoustic ID

    Last Updated: 09/08/2022 in Data and integrations Integrations Outbound Integrations Acoustic
    This article applies to Ascent360 users who use Acoustic to send emails. User: Activate your ID After your admin adds you to Acoustic, you will receive an email to activate your Acoustic ID.   Enter and confirm your password. Your emai...

26. Ascent360 Raptor Service Install & Uninstall Instructions

    Last Updated: 10/18/2023 in Data and integrations Integrations Inbound Integrations Raptor Windows Service
    Ascent360 has created a Windows Service (called Raptor Service) that can collect data from any database system located on a windows network. Prior to downloading the Raptor Service, please review the technical specifications detailed in Ascent360 R...

27. Allow Ascent360 Access to Your Facebook Ads Account

    Last Updated: 10/26/2022 in Data and integrations Integrations Outbound Integrations Facebook
    Before you Begin: Accept Facebook’s Terms of Service Use the link below to accept the terms. Please replace %%Account Number%% with the account number you are accepting: https:\\business.facebook.com\ads\manage\customaudiences\tos\?act=%%A...

28.  Export an Audience to a File

    Last Updated: 03/24/2023 in Platform features Audience Builder
    Learn how to export a file of your contacts to analyze your CDP data locally.

29. Ascent360 Raptor Service - How to Restart

    Last Updated: 06/01/2023 in Data and integrations Integrations Inbound Integrations Raptor Windows Service
    If the Ascent360 Support team requests that you restart your pre-configured Raptor Service, please follow the below process:  Go to the computer where the Raptor Service is installed. This would either be by using Remote Desktop Connection...

30. How Audience Builder and Complex Audience Builder Work Together to Create Complex Queries

    Last Updated: 10/18/2023 in Platform features Audience Builder Complex Audience Builder (Advanced Topic)
    Learn how audience selector and campaign manager can be used in conjunction to create complex queries for your marketing needs.

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