Popular Articles

21.  File Manager

    Last Updated: 08/18/2023 in Platform features File Management
    Profile Button > File Manager File Manager allows you to securely upload and download files. File Manager is our preferred method of transferring files that contain Personable Identifiable Information (PII). Your browser does not support HTM...

22.  Send/Schedule an Email

    Last Updated: 05/16/2025 in Platform features Email Designer Adding Content
    How to schedule and send an email from the ESP

23. Ascent360 Raptor Service - Technical Specifications, Communications Protocol, and Auto-Update

    Last Updated: 04/16/2025 in Data and integrations Integrations Inbound Integrations Raptor Windows Service
    Ascent360 has many methods for collecting data securely from our clients. This includes batch SFTP, Webhooks, HTTPS POST, Native API and Web Services. In addition to these, Ascent360 has created a Windows Service, Raptor, that can collect data from ...

24.  Ascent360 Video Training Series

    Last Updated: 08/22/2024
    Welcome! Here you can find all of our helpful videos in one convenient location. Check out our different categories to help point you in the right direction. How-to videos are typically 1-5 minutes whereas our webinars provide a deeper insight int...

25. How to Setup Lightspeed eCom (C-Series) Access for Ascent360

    Last Updated: 09/30/2022 in Data and integrations Integrations Inbound Integrations
    Follow the below process to connect your Lightspeed eCom (C-Series) instance to Ascent360.               Click Here                        Or Login to your Lightspeed eCom store with admin credentials. Select Apps on the left side m...

26.  Export an Audience to a File

    Last Updated: 03/24/2023 in Platform features Audience Builder
    Learn how to export a file of your contacts to analyze your CDP data locally.

27.  Seed Lists

    Last Updated: 09/09/2024 in Platform features Email Designer Email Settings
    Adding a seed list allows you to keep key internal stakeholders informed of outgoing emails. If an email is configured to send to a seed list in addition to the required audience, individuals on the seed list will receive the email, even if they d...

28. New Sending Requirements for Gmail & Yahoo

    Last Updated: 09/09/2024 in Platform features Email Designer Email Deliverability
    Updated on: 01.15.2024 • Originally published on: 11.29.2023 Carefully read through this article to ensure you are compliant!  Note the February 2024 deadline. Gmail recently released a  new set of requirements  for any...

29. RFM (Recency, Frequency, Monetary) Scores

    Last Updated: 06/07/2023 in Reporting Database Reporting
    The RFM  page in the Ascent360 Portal displays visuals relating to RFM (Recency, Frequency, and Monetary) data for individuals in the database. RFM is a tool to understand customer value by comparing individuals against one another. Recency - How...

30. How Ascent360 defines email permission for contacts under CASL

    Last Updated: 03/08/2024 in Data and integrations Email Permissions
    Email contacts that are known Canadians will be processed under Canadian Anti-Spam Law (CASL) rules.  Identifying CASL Applicable Individuals Ascent360 identifies individuals as Canadians if they have a known address in Canadian territory or if ...

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