Popular Articles

31. How Ascent360 defines email permission for contacts under CASL

    Last Updated: 03/08/2024 in Data and integrations Email Permissions
    Email contacts that are known Canadians will be processed under Canadian Anti-Spam Law (CASL) rules.  Identifying CASL Applicable Individuals Ascent360 identifies individuals as Canadians if they have a known address in Canadian territory or if ...

32.  Email Training Videos

    Last Updated: 09/16/2024 in Platform features Email Designer Training Videos
    Training videos for designing and sending emails

33. Ascent360 Aggregates

    Last Updated: 11/10/2023 in Data and integrations Platform Architecture
    The Ascent360 Platform calculates Customer Aggregates from your source system data. These fields can be extremely valuable for marketing! These "aggregated fields" are re-calculated each night with any new data that enters the system.  Definition...

34. Live Chat Support

    Last Updated: 09/04/2024 in Support
    We have live chat support available Monday through Friday, during normal business hours.  Here's how it works: Click the blue "Help" icon in the bottom left of your screen. This opens the Help Center.  Click 'Chat', which opens a chat threa...

35. How Audience Builder and Complex Audience Builder Work Together to Create Complex Queries

    Last Updated: 10/18/2023 in Platform features Audience Builder Complex Audience Builder (Advanced Topic)
    Learn how audience selector and campaign manager can be used in conjunction to create complex queries for your marketing needs.

36. What is an "Individual" in Ascent360?

    Last Updated: 10/07/2022 in Getting started guide Getting Started FAQs
    When customer records are loaded into the database, Ascent360 employs a thorough sanitation, matching, and de-duplication process to determine a “Golden Record” for each individual. This article will help you understand which records Ascent360 will ...

37. Email Tracking Parameters

    Last Updated: 06/07/2024 in Platform features Email Designer Email Settings
    If you utilize Google Analytics UTM tracking, Ascent360 can automatically append a tracking string to each of the links in your emails. Setting this up in Email Settings allows you to set default Tracking Parameters for all your emails. With a d...

38.  Email Reports

    Last Updated: 09/16/2024 in Reporting Email Reporting
    Visit the email reports pages to learn more about the performance of your email campaigns. Check out the emails that had the highest engagement and where there may be opportunities for growth.

39. Acoustic - Activating your Acoustic ID

    Last Updated: 09/08/2022 in Data and integrations Integrations Outbound Integrations Acoustic
    This article applies to Ascent360 users who use Acoustic to send emails. User: Activate your ID After your admin adds you to Acoustic, you will receive an email to activate your Acoustic ID.   Enter and confirm your password. Your email add...

40. What Happens When I Disconnect My Source System Data?

    Last Updated: 07/08/2024 in Account and billing
    If Ascent360 detects a disconnected data source, Ascent360 will reach out to the client via a Help Desk support ticket.  Disconnecting a data source interrupts the data flow into your Ascent360 marketing platform. Ascent360 will no longer be rece...

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