Popular Articles

31. How Ascent360 defines email permission for contacts under CASL

    Last Updated: 03/08/2024 in Data and integrations Email Permissions
    Email contacts that are known Canadians will be processed under Canadian Anti-Spam Law (CASL) rules.  Identifying CASL Applicable Individuals Ascent360 identifies individuals as Canadians if they have a known address in Canadian territory o...

32. Webhook Setup - Technical Documentation

    Last Updated: 09/13/2023 in Data and integrations Webhooks
    Note: On 12/2/2022 we added Source Type as a required field that must be present in webhook payloads. This article contains documentation that outlines how clients can send contact data via webhook to Ascent360. This integration method does req...

33. Allow Ascent360 Access to Your Facebook Ads Account

    Last Updated: 10/26/2022 in Data and integrations Integrations Outbound Integrations Facebook
    Before you Begin: Accept Facebook’s Terms of Service Use the link below to accept the terms. Please replace %%Account Number%% with the account number you are accepting: https:\\business.facebook.com\ads\manage\customaudiences\tos\?act=%%A...

34. Chat Support

    Last Updated: 09/20/2023 in Support
    When a help desk agent is available, a blue Chat button will appear on the bottom right (in the Ascent360 platform). Here's how it works: When "chat" is visible, someone from the client support team is available to help Simp...

35. How Audience Builder and Complex Audience Builder Work Together to Create Complex Queries

    Last Updated: 10/18/2023 in Platform features Audience Builder Complex Audience Builder (Advanced Topic)
    Learn how audience selector and campaign manager can be used in conjunction to create complex queries for your marketing needs.

36. Ascent360 Raptor Service - How to Restart

    Last Updated: 06/01/2023 in Data and integrations Integrations Inbound Integrations Raptor Windows Service
    If the Ascent360 Support team requests that you restart your pre-configured Raptor Service, please follow the below process:  Go to the computer where the Raptor Service is installed. This would either be by using Remote Desktop Connection...

37.  Email Training Videos

    Last Updated: 06/28/2023 in Platform features Email Designer Training Videos
    Training videos for designing and sending emails

38. What is a RFM Score?

    Last Updated: 11/10/2023 in Data and integrations Data and integrations FAQs
    Ascent360 has an aggregate called RFM -- “Recency, Frequency and Monetary”. At its core, the RFM score is a tool to understand customer value by comparing individuals against one another. RFM has been used in database marketing for 20+ y...

39. Email Tracking Parameters

    Last Updated: 09/30/2022 in Platform features Email Designer Email Settings
    If you utilize Google Analytics UTM tracking, Ascent360 can automatically append a tracking string to each of the links in your emails. Setting this up in Email Settings allows you to set default Tracking Parameters for all your emails. With a def...

40. Getting Started: Designing an Email

    Last Updated: 12/21/2022 in Getting started guide
    Email > All Designs or Select "Design" on the Ascent360 Home Page Use the Ascent360 Email Designer to build targeted and relevant marketing communication to be sent to an Audience. Create a New Email There are multiple ways to ge...

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