New Articles

1. How to Build Lodging Pre-Arrival and Post-Departure Audiences New

   Created On: 11/19/2025 in Platform features Audience Builder (Segmentation)
   Best Practice Tip: Almost always add a NOT statement to exclude all cancelled reservations from the Lodging Audience General OTB Audiences: Bring in Date Field - most often Arrival date. Suppress anyone who canceled their rese...

2. Welcome Triggers for Email and SMS New

   Created On: 11/19/2025 in Platform features SMS Marketing Best Practices & FAQ
   Once you've created your landing pages (see instructions here ) for customers to sign up for email, SMS, or both, follow these steps to trigger the welcome message for each channel. As always, if you have questions, we're here to help! ...

3. 2025-10 Email Deliverability Webinar

   Created On: 11/20/2025 in Releases, Announcements & Webinars Webinars
   Here is a copy of the presentation we covered:  Ascent360 Webinar_Deliverability_2025.10.23.pdf ...

4. Troubleshooting Slow Queries in the Customer Data Platform

   Created On: 10/08/2025 in Support
   There a number of factors that impact the duration for a query run time. We give our clients a great deal of flexibility with the queries they can run. As a result, some queries can be quite complex and take a longer time to process. Below are som...

5. AMP for Email

   Created On: 10/01/2025 in Platform features Email Designer Using the Editor
   AMP (Accelerated Mobile Pages) is an open-source web component framework that enables senders to send dynamic, interactive elements through email. Ascent360 supports Image Carousels through the AMP framework.  Prior to sending AMP-enabled conte...

6. HTML Email Importer

   Created On: 10/01/2025 in Platform features Email Designer Adding Content
   The HTML Email Importer allows you to import entire HTML templates into the Ascent360 email editor. Use this feature to import emails from template libraries around the web, upload directly from your device, or transfer email designs from a previo...

7. Email Delivery Best Practices

   Created On: 09/30/2025 in Platform features Email Designer Email Deliverability
   Email deliverability is critical to the success of your marketing campaigns. Even the most compelling content won’t drive results if it doesn’t reach your audience’s inbox. This guide outlines best practices to help ensure your emails are deliv...

8. Cloudbeds Integration with Ascent360

   Published On: 09/22/2025 in Support
   Allowing Ascent360 Access to Your Cloudbeds Account To set up an inbound integration between your Cloudbeds account and your CDP, please grant us access to your Cloudbeds account by following the steps below. Once access is provided, we will co...

9. 2025-09 Product Updates

   Created On: 09/04/2025 in Releases, Announcements & Webinars Webinars
   Here is our trimmed recording of the webinar! (We skipped the intros to save you time!) Your browser does not support HTML5 video. Articles that complement our webinar topics: Enabling Single Sign-On (SSO) - article Brand Settings - Cus...

10. Send Data into Social Channels

    Created On: 09/03/2025 in Data and integrations Integrations Outbound Integrations
    Send Custom Audiences to Social Channels for Ads ! ✨ Unlock the full potential of your data by connecting your Ascent360 account directly to Meta (Facebook/Instagram), Google Ads, and LiveRamp . In just 15 minutes per connection* (for M...

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