New Articles

1. Custom Requests New

   Created On: 03/26/2025 in Support
   To streamline project planning and ensure we capture key details upfront, we require a Project Brief Form for new projects, integrations, and any requests involving custom development. When to Complete a Project Brief: If you're requesting ...

2. The European Accessibility Act (EAA)

   Created On: 03/27/2025 in Releases, Announcements & Webinars
   As your Customer Data Platform and Marketing Automation provider, we want to keep you up-to-date on a new piece of legislation coming down the pike. The European Accessibility Act (EAA) will come into effect June 2025 , and will have several impl...

3. Webhook-Triggered Emails Updated

   Published On: 03/14/2025 in Platform features Email Designer Using the Editor
   You can now trigger emails through a webhook in Ascent360, allowing you to send event-based emails and include dynamic data in the payload. This guide will walk you through the steps to set up a webhook-triggered email. Why Use a Webhook...

4. Why are my counts different than expected? Updated

   Published On: 03/03/2025 in Getting started guide Getting Started FAQs
   Ascent360 employs an in-depth sanitation, matching, and de-duplication process to determine a "Golden Record" each time data is loaded to your platform. This article explains the counts you may find in Ascent360. How Ascent360 Imports Data C...

5. Getting Started with SMS Marketing

   Created On: 02/26/2025 in Platform features SMS Marketing Training Videos
   Curious about SMS marketing? This 15 minute webinar offers helpful information on getting started with this new channel. Your browser does not support HTML5 video. Getting Started Here are the basic steps involv...

6. 2025 Release Notes - New Product Features, Bug Fixes, and Improvements Updated

   Created On: 02/13/2025 in Releases, Announcements & Webinars Release Notes
   January 01/22/25 Bug Fixes SMS Fixed a display issue on the SMS Credits Usage page (MMS credits were being miscounted in visuals). Ascent360 ESP Fixed an issue where recurring email schedules with an end date were not transitioni...

7. What are Texting Quiet Hours?

   Published On: 01/31/2025 in Platform features SMS Marketing Texting Compliance
   There are certain times when it's illegal to send SMS known as Quiet Hours. Quiet Hours depend on the current time of the recipient of the text message (not you, the sender). Some states have Quiet Hours that deviate from the Quiet Hours set in pla...

8. Credit Usage Page

   Published On: 01/31/2025 in Platform features SMS Marketing Credits
   The Credit Usage Page within Ascent360 provides a report of current and past credit usage by month. The page centralizes the data related to texting credit usage to give you a better idea of how your credits are spent per month.  For more on Asce...

9. How to Start & Grow Your SMS Marketing

   Published On: 01/31/2025 in Platform features SMS Marketing Best Practices & FAQ
   Text message marketing is becoming increasingly popular as businesses look to build closer and more real-time connections with their customers. But to start incorporating Text Messaging into your marketing strategy you need to first collect mobile...

10. SMS Keywords (Text-to-Join)

    Published On: 01/31/2025 in Platform features SMS Marketing SMS Keywords
    SMS > Automated Responses Text-to-Join Keywords are a great way to grow your SMS contact lists and provide custom responses to your recipients. This article will guide you through setup and usage for SMS Keywords.  Keywords are subject t...

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