New Articles

  1. Ascent360 Community Forum

    This article gives an overview of what the Ascent360 Community Forum is, how to navigate it, and how to make comments & posts. Your suggestions, ideas, and contributions are greatly appreciated. We look forward to hearing from you and supporting...
  2. Create an audience of "non-openers" of an email

    If you want to do a "re-mail" (an email send that targets non-openers), you'll need to create two audiences: The first audience should comprise the people who were sent  the initial email. This will be the audience you send ...
  3. How do I cancel my subscription?

    Step 1 - Confirm where you are with your subscription term/commitment Flash360 Core:   In most cases, you will have an initial commitment of 12 months . If you are within this 12-month period, you can provide cancellation notice but a...
  4. What is "Send When Data is Available"?

    All transactions and customer data are updated overnight in your database. Depending on the amount of data there is to update, your database can be updated a different time each morning. The "Send when data is available" option allows yo...
  5. Export an Audience to a File

    Learn how to export a file of your contacts to analyze your CDP data locally.
  6. 2023 Release Notes - New Product Features, Bug Fixes, and Improvements

    February 02/06/23 What's New All Campaigns Page The Campaigns Page now shows user-deleted email designs for more accurate revenue totals. New columns are available on this page: Delivered, Delivered Rate, Recurrence Details, and End ...
  7. 2.14.2023 Webinar - Reporting & How to Measure Success

    Your browser does not support HTML5 video. This is a recording of our live session on February 14, 2023. In this 30-minute webinar, we dive into database KPIs, email KPIs, and reporting and how to measure success.  Here is our presentatio...
  8. Upcoming Client Webinars

    Our next client webinar will be on Tuesday, March 28 at 11am MT   --   Audience Builder Deep Dive This webinar is for all levels of experience. We'll do a deep dive in our Audience Builder functionality, focusing on calculated dat...
  9. Build an Audience from Form Submissions

    How to Build an Audience from Ascent360 Landing Page Submissions Pulling Form Source Name   Integrate > Landing Pages Navigate to the Landing Page you would like to use in the Audience Note: the Landing Page must be published an...
  10. Chat support

    When a help desk agent is available, a blue Chat button will appear on the bottom right (in the Ascent360 platform). Here's how it works: When "chat" is visible, someone from the client support team is available to help Simp...