Updated Articles

1. Client Onboarding & Support Model Updated

   Last Updated: 02/20/2026 in Support
   Implementation Every new client is assigned a dedicated Implementation Manager who owns your onboarding experience and partners with our sales team before you sign to set clear expectations. Your implementation includes: Initial data review...

2. Installing the Web Tracking Pixel Updated

   Last Updated: 02/19/2026 in Data and integrations Web Tracking Pixel
   The Ascent360 Web Tracking Pixel allows clients to track browsing behavior on your website from known customers who click through an email. You must be using the Ascent360 ESP to take full advantage of this functionality. Collecting this browsi...

3. Webhook-Triggered Emails Updated

   Last Updated: 02/19/2026 in Platform features Email Designer Using the Editor
   Important: Avoid Clicking Webhook URLs During Setup When setting up webhook-triggered emails that send to an audience (rather than a single recipient specified in the payload), clicking the webhook URL directly in your browser is enough to tri...

4. Email FAQ

   Last Updated: 02/24/2026 in Platform features Email Designer

5. Understanding Billable vs. Non-Billable Support Hours New

   Last Updated: 02/19/2026 in Account and billing Client Success Management
   If your agreement includes support hours, this article explains what counts toward your monthly allotment. We refer to time that draws from your hours as billable , and time that doesn't as non-billable . Understanding this distinction can help...

6. Client Success Management (CSM) Support SLA Policy New

   Last Updated: 02/19/2026 in Account and billing Client Success Management
   Purpose This Service Level Agreement (SLA) establishes clear expectations for response times and delivery timelines for ad hoc support requests submitted by clients to the Client Success Management (CSM) team. The goal of this policy is to pr...

7. Text Message Credits

   Last Updated: 02/11/2026 in Platform features SMS Marketing Credits
   Ascent360 uses a credit-based system for the SMS & MMS marketing channel. Credits are used to centralize all of the variable costs associated with your texting plan under one item.  One SMS costs 1 credit and one MMS costs 3 credits per segment....

8.  2026-01 January Product Updates

   Last Updated: 01/28/2026 in Releases & Webinars Webinars
   Below is our January 2026 Product Release Roundup webinar. We featured Multi-Column List Loads and Prospect Journeys   on this session. Enjoy! (Note: we've trimmed out the intro). Your browser does not support HTML5 video. Supporting m...

9. Ascent360 Raptor Service - Technical Specifications, Communications Protocol, and Auto-Update

   Last Updated: 01/23/2026 in Data and integrations Raptor Windows Service
   Ascent360 has many methods for collecting data securely from our clients. This includes batch SFTP, Webhooks, HTTPS POST, Native API and Web Services. In addition to these, Ascent360 has created a Windows Service, Raptor, that can collect data from ...

10.  2025-07 Webhook Triggered Messages & Other Recent Enhancements

    Last Updated: 01/21/2026 in Releases & Webinars Webinars
    In this webinar, we walk through our powerful webhook-triggered messages feature in Ascent360 and give you a sneak peek at what's coming in August of 2025!   Your browser does not support HTML5 video. ...

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