Updated Articles

1.  Upload List Email

   Last Updated: 01/07/2026 in Platform features Email Designer Using the Editor
   Your browser does not support HTML5 video. Overview The Upload List feature allows you to load an external file of message recipients and send a message to these individuals without relying on an Audience in the CDP. Uploading a ...

2. Webhook-Triggered Emails

   Last Updated: 01/07/2026 in Platform features Email Designer Using the Editor
   You can now trigger emails through a webhook in Ascent360, allowing you to send event-based emails and include dynamic data in the payload. This guide will walk you through the steps to set up a webhook-triggered email. Why Use a Webhook...

3. 2025-10 Email Deliverability Webinar

   Last Updated: 12/26/2025 in Releases & Webinars Webinars
   Inbox Ready: Deliverability Strategies to Win the Holiday Season Missed our October 23rd webinar? View the slide deck below to learn how to master inbox placement and boost email performance during the busiest shopping weeks of the year. We cover...

4. 2025-12 December Product Updates Webinar

   Last Updated: 12/26/2025 in Releases & Webinars Webinars
   Here is the slide deck we covered on this webinar: Webinar_December 2025.pdf (PDF for download) 

5. How to Use and Reuse Saved Rows in Email Designs

   Last Updated: 11/26/2025 in Platform features Email Designer Using the Editor
   Saved Rows allow you to quickly reuse design elements across multiple email campaigns, saving time and ensuring consistency. Step 1: Choose and Save a Row Select the specific row or rows you want to save from your current design or template. ...

6. What is "Send When Data is Available"?

   Last Updated: 11/24/2025 in Platform features Audience Builder (Segmentation) Audience Builder FAQ
   All transactions and customer data are updated overnight in your database. Depending on the amount of data there is to update, your database can be updated a different time each morning. The "Send when data is available" option allows you to sch...

7. Why Don't I See 100% of My Source System Data in Ascent360?

   Last Updated: 11/24/2025 in Getting started guide Getting Started FAQs
   The hygiene and matching process from your source system to the Ascent360 platform inevitably includes some amount of “loss” that can be attributed to the overall data quality and capture of your source system.  We highly encourage you to regular...

8. What is an "Individual" in Ascent360?

   Last Updated: 11/24/2025 in Getting started guide Getting Started FAQs
   When customer records are loaded into the database, Ascent360 employs a thorough sanitation, matching, and de-duplication process to determine a “Golden Record” for each individual. This article will help you understand which records Ascent360 wil...

9. Using Merge Tags

   Last Updated: 11/24/2025 in Platform features Email Designer Using the Editor
   How to add personalization to your emails.

10. Platform FAQs

    Last Updated: 11/24/2025 in Platform features

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