Updated Articles

1. How to Use and Reuse Saved Rows in Email Designs

   Last Updated: 11/26/2025 in Platform features Email Designer Using the Editor
   Saved Rows allow you to quickly reuse design elements across multiple email campaigns, saving time and ensuring consistency. Step 1: Choose and Save a Row Select the specific row or rows you want to save from your current design or template. ...

2. What is "Send When Data is Available"?

   Last Updated: 11/24/2025 in Platform features Audience Builder (Segmentation) Audience Builder FAQ
   All transactions and customer data are updated overnight in your database. Depending on the amount of data there is to update, your database can be updated a different time each morning. The "Send when data is available" option allows you to sch...

3. Why Don't I See 100% of My Source System Data in Ascent360?

   Last Updated: 11/24/2025 in Getting started guide Getting Started FAQs
   The hygiene and matching process from your source system to the Ascent360 platform inevitably includes some amount of “loss” that can be attributed to the overall data quality and capture of your source system.  We highly encourage you to regular...

4. What is an "Individual" in Ascent360?

   Last Updated: 11/24/2025 in Getting started guide Getting Started FAQs
   When customer records are loaded into the database, Ascent360 employs a thorough sanitation, matching, and de-duplication process to determine a “Golden Record” for each individual. This article will help you understand which records Ascent360 wil...

5. Using Merge Tags

   Last Updated: 11/24/2025 in Platform features Email Designer Using the Editor
   How to add personalization to your emails.

6. Platform FAQs

   Last Updated: 11/24/2025 in Platform features

7. What time zone does the platform display?

   Last Updated: 11/24/2025 in Platform features Platform FAQs
   The Ascent360 Platform displays all times in Mountain Time (MDT/MST) regardless of what time zone the end user is on. Therefore any export time or email send time is scheduled and displayed in Mountain Time. The Mountain Time zone is an area 7 ...

8. What Happens When I Disconnect My Source System Data?

   Last Updated: 11/24/2025 in Account and billing
   If Ascent360 detects a disconnected data source, Ascent360 will reach out to the client via a Help Desk support ticket.  Disconnecting a data source interrupts the data flow into your Ascent360 marketing platform. Ascent360 will no longer be rece...

9. Time With a Specialist

   Last Updated: 11/24/2025 in Support
   Want to talk through some platform questions on a live call?  We’d love to set up a call with you! Our "Time with a Specialist" sessions let you ask questions in real-time and can be a streamlined alternative to long email threads. Here are ...

10.  Creating an Audience

    Last Updated: 11/24/2025 in Platform features Audience Builder (Segmentation)
    Learn how to create an audience using fields from your CDP to create custom segments of individuals in your database based on their demographics, email history, purchase history, or other behavior.

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