New Articles

31. Product Pre-Arrival Campaign

    Created On: 08/20/2024 in Platform features Marketing Campaigns Date Triggered Campaigns
    Using the CDP fields, Transaction Date and Event/Product Date, you can curate a pre-arrival email strategy to enhance the experience of your purchasers prior to their activity. Transaction Trigger Use purchase date to send pertinent information ...

32. Hospitality Pre-Arrival Campaign

    Created On: 08/20/2024 in Platform features Marketing Campaigns Date Triggered Campaigns
    Your guests' experience begins long before they arrive for their stay. Manage their expectations, increase on-site spend and get that 5-star review by establishing a strategic pre-arrival email series. Reservation Trigger When your customer book...

33. Date Triggered Campaigns Overview

    Created On: 08/20/2024 in Platform features Marketing Campaigns Date Triggered Campaigns
    A date-triggered email campaign is your key to increasing advanced purchase, maximizing ancillary spend on-site and creating the best guest experience. Use the capabilities of Audience Builder to target guests based on their progress through th...

34. Client Onboarding & Support Model

    Created On: 07/31/2024
    1. Implementation Management All new clients are assigned a dedicated Implementation Manger who will own the client onboarding experience. Prior to the client signing the contract, the Implementation Manager will partner with the Ascent360 sale...

35. 6-11-2024 Microsoft Issue Announcement

    Created On: 06/11/2024 in Releases, Announcements & Webinars Release Notes
    The Issue:  In June 2024, Ascent360 identified an increase  in machine opens and clicks for clients sending to Microsoft B2C and Office 365 inboxes. The sudden increase is due to a security change Microsoft made to how its Safe Links feature i...

36. Ascent360 SMS Demo Video

    Created On: 05/31/2024 in Platform features SMS Marketing Training Videos
    SMS > All Designs The below video walks through our SMS platform, showcasing the main features such as navigating the All Designs page, creating a SMS and MMS message and how to send or automate your text message campaigns. Your browser d...

37. SMS - Ascent360's Guide to Texting Compliance

    Published On: 05/21/2024 in Platform features SMS Marketing Texting Compliance
    The information presented in this article is for informational purposes only and is neither intended as nor should be substituted for consultation with your legal counsel or compliance team.  To protect consumers' privacy and SMS communication ...

38. Prohibited Content in Text Messaging

    Published On: 05/21/2024 in Platform features SMS Marketing Texting Compliance
    The information presented in this article is for informational purposes only and is neither intended as nor should be substituted for consultation with your legal counsel or compliance team. Text messaging is a highly regulated channel and is s...

39. Texting Privacy Policy and Terms of Service

    Published On: 05/21/2024 in Platform features SMS Marketing Texting Compliance
    The information presented in this article is for informational purposes only and is neither intended as nor should be substituted for consultation with your legal counsel or compliance team.  If you use Ascent360's SMS texting tools for informa...

40. Texting Compliance Keywords

    Published On: 05/21/2024 in Platform features SMS Marketing Texting Compliance
    Texting legislation and regulatory bodies require senders to support keywords like STOP, START, and HELP and take appropriate actions. Ascent360 automatically monitors inbound messages for compliance keywords and takes appropriate actions regarding c...

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