New Articles

31. Client Onboarding & Support Model

    Created On: 07/31/2024
    1. Implementation Management All new clients are assigned a dedicated Implementation Manger who will own the client onboarding experience. Prior to the client signing the contract, the Implementation Manager will partner with the Ascent360 sale...

32. 6-11-2024 Microsoft Issue Announcement

    Created On: 06/11/2024 in Releases, Announcements & Webinars Release Notes
    The Issue:  In June 2024, Ascent360 identified an increase  in machine opens and clicks for clients sending to Microsoft B2C and Office 365 inboxes. The sudden increase is due to a security change Microsoft made to how its Safe Links feature i...

33. Ascent360 SMS Demo Video

    Created On: 05/31/2024 in Platform features SMS Marketing Training Videos
    SMS > All Designs The below video walks through our SMS platform, showcasing the main features such as navigating the All Designs page, creating a SMS and MMS message and how to send or automate your text message campaigns. Your browser d...

34. SMS - Ascent360's Guide to Texting Compliance

    Published On: 05/21/2024 in Platform features SMS Marketing Texting Compliance
    The information presented in this article is for informational purposes only and is neither intended as nor should be substituted for consultation with your legal counsel or compliance team.  To protect consumers' privacy and SMS communication ...

35. Prohibited Content in Text Messaging

    Published On: 05/21/2024 in Platform features SMS Marketing Texting Compliance
    The information presented in this article is for informational purposes only and is neither intended as nor should be substituted for consultation with your legal counsel or compliance team. Text messaging is a highly regulated channel and is s...

36. Texting Privacy Policy and Terms of Service

    Published On: 05/21/2024 in Platform features SMS Marketing Texting Compliance
    The information presented in this article is for informational purposes only and is neither intended as nor should be substituted for consultation with your legal counsel or compliance team.  If you use Ascent360's SMS texting tools for informa...

37. Texting Compliance Keywords

    Published On: 05/21/2024 in Platform features SMS Marketing Texting Compliance
    Texting legislation and regulatory bodies require senders to support keywords like STOP, START, and HELP and take appropriate actions. Ascent360 automatically monitors inbound messages for compliance keywords and takes appropriate actions regarding c...

38. SMS Glossary

    Published On: 05/21/2024 in Platform features SMS Marketing Best Practices & FAQ
    Key terms to know in the SMS industry # 10DLC 10-Digit Long Code. 10DLC numbers are the traditional long-code phone number for both voice and messaging. 10DLC is a sanctioned A2P messaging channel in the U.S., but is not fully sanctioned in ...

39. Text Message Credits

    Published On: 05/21/2024 in Platform features SMS Marketing Credits
    Ascent360 uses a credit-based system to simplify the SMS & MMS sending and billing experience. Credits are used to centralize all of the variable costs associated with your texting plan under one item.  When sending a text, an SMS costs 1 credit...

40. Send a Text Message

    Published On: 05/21/2024 in Platform features SMS Marketing Using the Editor
    Text Messages > All Designs > Send Message The Text Message Sending Page can be used to send one-time or recurring text messages to your CDP audiences.  Send a Text Message Once you are satisfied with your text message design, click the "Se...

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