Popular Articles
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Texting Compliance Keywords
Texting legislation and regulatory bodies require senders to support keywords like STOP, START, and HELP and take appropriate actions. Ascent360 automatically monitors inbound messages for compliance keywords and takes appropriate actions regarding c... -
Client Onboarding & Support Model
Last Updated: 07/31/20241. Implementation Management All new clients are assigned a dedicated Implementation Manger who will own the client onboarding experience. Prior to the client signing the contract, the Implementation Manager will partner with the Ascent360 sale... -
Date Triggered Campaigns Overview
A date-triggered email campaign is your key to increasing advanced purchase, maximizing ancillary spend on-site and creating the best guest experience. Use the capabilities of Audience Builder to target guests based on their progress through th... -
Getting Started with SMS Marketing
Curious about SMS marketing? This 15 minute webinar offers helpful information on getting started with this new channel. Your browser does not support HTML5 video. Getting Started Here are the basic steps involved... -
Customer Lookup
Last Updated: 07/08/2024 in Platform features -
Hospitality Pre-Arrival Campaign
Your guests' experience begins long before they arrive for their stay. Manage their expectations, increase on-site spend and get that 5-star review by establishing a strategic pre-arrival email series. Reservation Trigger When your customer book... -
Product Pre-Arrival Campaign
Using the CDP fields, Transaction Date and Event/Product Date, you can curate a pre-arrival email strategy to enhance the experience of your purchasers prior to their activity. Transaction Trigger Use purchase date to send pertinent information ... -
SMS Keywords (Text-to-Join)
SMS > Automated Responses Text-to-Join Keywords are a great way to grow your SMS contact lists and provide custom responses to your recipients. This article will guide you through setup and usage for SMS Keywords. Keywords are subject to ... -
Platform FAQs
Last Updated: 07/08/2024 in Platform features -
Credit Usage Page
The Credit Usage Page within Ascent360 provides a report of current and past credit usage by month. The page centralizes the data related to texting credit usage to give you a better idea of how your credits are spent per month. For more on Asce...
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