New Articles

11. Commenting and Notifications in the Email Editor

    Created On: 03/03/2026 in Platform features Email Designer Using the Editor Commenting
    Settings > Email > Commenting The Ascent360 Email Sending Platform (ESP) includes a commenting feature that allows your team to collaborate directly on email designs. Team members can leave comments on specific elements within the email editor,...

12. Allow Ascent360 Access to Your Facebook Ads Account

    Published On: 03/01/2026 in Data and integrations Integrations Outbound Integrations Meta
    Before you Begin: Accept Meta's’s Terms of Service Use the link below to accept the terms. Replace %%Account Number%% with the account number you are accepting: h ttps:\\business.facebook.com\ads\manage\customaudiences\tos\?act= %%Account...

13. Export HTML for an Email

    Published On: 03/01/2026 in Platform features Email Designer Using the Editor
    The Export HTML feature allows you to download the current HTML file of any email design directly from the Ascent360 email tool.

14. Accelerated Mobile Pages (AMP) for Email

    Published On: 02/25/2026 in Platform features Email Designer Using the Editor
    Learn how to enable AMP in Ascent360, register as an authorized sender, and create interactive image carousels in your email campaigns today.

15. Sending and Testing Webhook-Triggered Emails

    Created On: 02/26/2026 in Platform features Email Designer Using the Editor Webhook-Triggered Emails
    Learn how to send, test, monitor, and troubleshoot webhook-triggered emails in Ascent360 with best practices and payload techniques.

16. Advanced Techniques for Webhook-Triggered Emails

    Created On: 02/26/2026 in Platform features Email Designer Using the Editor Webhook-Triggered Emails
    Overview Ascent360's webhook-triggered emails support advanced payload techniques that give you fine-tune control over email content on a per-send basis. This article covers how to pass HTML directly into the email via the payload and how t...

17. Use Check Design to QA Your Email Before Sending

    Created On: 02/25/2026 in Platform features Email Designer Using the Editor
    The Check Design feature automatically scans your email for common design mistakes — like missing links, missing alt text, oversized images, broken URLs, and accessibility issues — so you can catch and fix problems before your audience ever sees...

18. Understanding Billable vs. Non-Billable Support Hours

    Created On: 02/19/2026 in Account and billing Client Success Management
    If your agreement includes support hours, this article explains what counts toward your monthly allotment. We refer to time that draws from your hours as billable , and time that doesn't as non-billable . Understanding this distinction can help...

19. Client Success Management (CSM) Support SLA Policy

    Created On: 02/19/2026 in Account and billing Client Success Management
    Purpose This Service Level Agreement (SLA) establishes clear expectations for response times and delivery timelines for ad hoc support requests submitted by clients to the Client Success Management (CSM) team. The goal of this policy is to pr...

20. Client Onboarding & Support Model Updated

    Published On: 02/18/2026 in Support
    Implementation Every new client is assigned a dedicated Implementation Manager who owns your onboarding experience and partners with our sales team before you sign to set clear expectations. Your implementation includes: Initial data revi...

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