New Articles

11. Getting Started with SMS Marketing

    Created On: 02/26/2025 in Platform features SMS Marketing Training Videos
    Curious about SMS marketing? This 15 minute webinar offers helpful information on getting started with this new channel. Your browser does not support HTML5 video. Getting Started Here are the basic steps involv...

12. 2025 Release Notes - New Product Features, Bug Fixes, and Improvements

    Created On: 02/13/2025 in Releases, Announcements & Webinars Release Notes
    January 01/22/25 Bug Fixes SMS Fixed a display issue on the SMS Credits Usage page (MMS credits were being miscounted in visuals). Ascent360 ESP Fixed an issue where recurring email schedules with an end date were not transitioni...

13. Key SMS Campaigns

    Published On: 01/31/2025 in Platform features SMS Marketing Best Practices & FAQ
    Jumpstart your SMS marketing journey with these essential campaign ideas.  Pre-Arrival Give your guests the ultimate peace of mind leading up to their visit by texting them the most important details at the ideal time in their customer journ...

14. What are Texting Quiet Hours?

    Published On: 01/31/2025 in Platform features SMS Marketing Texting Compliance
    There are certain times when it's illegal to send SMS known as Quiet Hours. Quiet Hours depend on the current time of the recipient of the text message (not you, the sender). Some states have Quiet Hours that deviate from the Quiet Hours set in pla...

15. Credit Usage Page

    Published On: 01/31/2025 in Platform features SMS Marketing Credits
    The Credit Usage Page within Ascent360 provides a report of current and past credit usage by month. The page centralizes the data related to texting credit usage to give you a better idea of how your credits are spent per month.  For more on Asce...

16. How to Start & Grow Your SMS Marketing

    Published On: 01/31/2025 in Platform features SMS Marketing Best Practices & FAQ
    Text message marketing is becoming increasingly popular as businesses look to build closer and more real-time connections with their customers. But to start incorporating Text Messaging into your marketing strategy you need to first collect mobile...

17. SMS Keywords (Text-to-Join)

    Published On: 01/31/2025 in Platform features SMS Marketing SMS Keywords
    SMS > Automated Responses Text-to-Join Keywords are a great way to grow your SMS contact lists and provide custom responses to your recipients. This article will guide you through setup and usage for SMS Keywords.  Keywords are subject t...

18. Available Fonts in Email Designer

    Created On: 01/30/2025 in Platform features Email Designer Best Practices & FAQ
    What are web safe fonts? Web safe fonts are fonts that are pre-installed on most operating systems and devices, ensuring consistent display across different platforms. They are crucial in HTML email design because many email clients do no...

19. Enabling Single Sign-on (SSO)

    Created On: 01/22/2025 in Account and billing Users & passwords
    Overview Single Sign-On (SSO) allows users to securely access multiple applications with one set of login credentials. Enabling SSO for the Ascent360 platform can streamline your users' access, simplifying the login process and reducing the...

20. Migrating an SMS Opt-in List

    Created On: 12/27/2024 in Platform features SMS Marketing SMS Setup & Implementation
    Submit a List of SMS Opt-ins If you have a list of already-opted-in SMS numbers, please ensure you know if your file contains opt-ins only, or a mixture of opt-ins and opt-outs. When submitting your data load request, you must specify if everyone...

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