New Articles

  1. How do I access the Ascent360 SFTP?

    How to access the Ascent360 FTP
  2. Acoustic - Preheaders Showing Extra Text

    How to fix your preheader in Acoustic to display correctly
  3. Acoustic - Using Database Fields to Personalize Emails

    This article applies to Ascent360 users who use Acoustic to send emails. Using Database Fields to Personalize Emails Setting Default Values for Fields in Acoustic   Log into Acoustic > Navigate to data > Databases > Select the databas...
  4. Acoustic - Activating your Acoustic ID

    This article applies to Ascent360 users who use Acoustic to send emails. User: Activate your ID After your admin adds you to Acoustic, you will receive an email to activate your Acoustic ID.   Enter and confirm your password. Your email a...
  5. How to setup Shopify access for Ascent360

    Follow the below process to connect your Shopify eCom instance to Ascent360.               Click Here                Or Login to your Shopify store with admin credentials Select "Apps" on the left side menu.   Click "Custom...
  6. Holiday Email Marketing Best Practices

    Choose your subject lines carefully. With more emails flooding into inboxes this time of year, subject lines can make or break your open rate – and your campaign success. Spend extra time testing and proof-reading . Make sure you thoroughly...
  7. Getting Started: Designing an Email

    Email > All Designs or Select "Design" on the Ascent360 Home Page Use the Ascent360 Email Designer to build targeted and relevant marketing communication to be sent to an Audience. Create a New Email There are multiple ways to get started d...
  8. Getting Started: Sending an Email

    Build an Email by selecting  Create > Email  or Send your existing Email under Email > Designs Once your email design is ready to be sent, configure the email sending details to share your message.  Configure the Sending Properties The...
  9. Why Don't I See 100% of My Source System Data in Ascent360?

    The hygiene and matching process from your source system to the Ascent360 platform inevitably includes some amount of “loss” that can be attributed to the overall data quality and capture of your source system.  We highly encourage you to regularly...
  10. Getting Started: Detailed Email Report Statistics

    Emails > Reports  This page is an aggregate summary of all of your emails sends. Once you have sent your email, you can view these statistics by specific emails by using the dropdown in the upper right corner of your screen. Seeing your ...