Popular Articles

151. CDP Hygiene

     Last Updated: 02/27/2024 in Platform features Audience Builder Complex Audience Builder (Advanced Topic)
     Conducting the following processes will help to keep your CDP at optimal speed. User Permissions  As your team experiences turnover, it’s important to notify the Ascent360 team that their account permissions are no longer needed This assists...

152. Overview

     Last Updated: 02/26/2024 in Platform features Audience Builder
     There are two main methods of building an audience in the Ascent360 platform: 1. Audience Builder a. “Advanced Query” within Audience Builder 2. Complex Audience Builder When to use “Audience Builder”? For one-time communication/promoti...

153. Update a Recurring Audience Using the Source Name Field

     Last Updated: 11/29/2023 in Platform features Audience Builder
     Ascent360 Source Names dynamically populate the campaign year based on the date of the submission, which results in a new Source Name for every year that there are submissions. The following sources are included in this process: Ascent360 created ...

154. How to Setup BigCommerce Access for Ascent360

     Last Updated: 03/09/2023 in Data and integrations Integrations Inbound Integrations
     Follow the below process to connect your BigCommerce instance to Ascent360               Click Here   or paste the following link in your browser: https://www.bigcommerce.com/apps/ascent360/ After clicking, go to Step 4                   ...

155. Can Ascent360 pull customer information from a credit card at point-of-sale?

     Last Updated: 03/09/2023 in Data and integrations Data and integrations FAQs
     No. It is not currently possible to pull customer information from a credit card at point-of-sale. Although there are some vendors and website that suggest that they are able to do this, none of the reputable Point of Sale vendors are selling this s...

156. What time zone does the platform display?

     Last Updated: 03/09/2023 in Platform features Platform FAQs
     The Ascent360 Platform displays all times in Mountain Time (MDT/MST) regardless of what time zone the end user is on. Therefore any export time or email send time is scheduled and displayed in Mountain Time. The Mountain Time zone is an area 7 ho...

157. Where did Campaign Manager go?

     Last Updated: 02/24/2023 in Platform features Platform FAQs
     In August 2022, we renamed Campaign Manager; it's now called Complex Audience Builder .  We didn’t change any of the functionality – just the name.  We made this change because we introduced a new Campaigns area where users can track their email c...

158. Using the Web Tracking Pixel

     Last Updated: 11/09/2023 in Data and integrations Web Tracking Pixel
     How to Use the Ascent360 Web Tracking Pixel Once you have successfully installed the Web Tracking Pixel on your website, the URL’s will now be able to track and send data back to the Ascent360 CDP. Please note that data can only be tracked fr...

159. 2024 Release Notes - New Product Features, Bug Fixes, and Improvements

     Last Updated: 03/25/2025 in Releases, Announcements & Webinars Release Notes
     December 12/18/24 What's New Ascent360 ESP  In addition to scheduled, recurring, and one-time sends, users can now send an email on an event-basis by triggering a webhook associated with the email. Webhook-triggered emails also allow users ...

160. Disable a user account

     Last Updated: 08/22/2023 in Account and billing Users & passwords
     Disabling access to the Ascent360 platform is accomplished by the Ascent360 support team. Contact our Help Desk by emailing support@ascent360.com or creating a ticket from within the platform. Provide the following information: Your organizat...

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