New Articles

71. Multi Brand Database vs. Single Brand Database

    Published On: 08/31/2023 in Data and integrations Platform Architecture
    Ascent360 can build two fundamentally different types of databases for our clients. These are typically defined as: Multi Brand Database, Conglomerate database or Multi Resort Database : This type of database is typically used by clients who have...

72. High Level List of Features in the Ascent360 Platform

    Published On: 08/31/2023 in Data and integrations
    Below is a high level list of features in the Ascent360 platform. These are not in a specific order but are designed to offer insight into a full catalog of things that can be done within the platform. Data Integration Integrations to 100+ ...

73. Create a Support Ticket

    Published On: 08/31/2023 in Support
    How to create a ticket in the help desk

74. File Manager

    Published On: 08/16/2023 in Platform features File Management
    Profile Button > File Manager File Manager allows you to securely upload and download files. File Manager is our preferred method of transferring files that contain Personable Identifiable Information (PII). Your browser does not support H...

75. Client Onboarding & Support Model

    Created On: 08/10/2023 in Support
    1. Implementation Management All new clients are assigned a dedicated Implementation Manger who will own the client onboarding experience. Prior to the client signing the contract, the Implementation Manager will partner with the Ascent360 sales ...

76. Refreshing Counts: The Contactability Panel

    Published On: 07/31/2023 in Platform features Audience Builder Audience Builder FAQ
    Learn how your universe selection affects the results of your audience or campaign. Choose different list types and permissions to use an audience or a campaign for different marketing channels.

77. Ascent360 Video Training Series

    Published On: 07/02/2023
    Welcome! Here you can find all of our helpful videos in one convenient location. Check out our different categories to help point you in the right direction. How-to videos are typically 1-5 minutes whereas our webinars provide a deeper insight int...

78. Ski Playbook Webinar

    Created On: 05/30/2023 in Releases, Announcements & Webinars Webinars
    Your browser does not support HTML5 video. This is a recording of a webinar we did in May 2023. If you're in the ski industry, this is an extremely valuable and must-watch webinar! The below audience checklist can be downloaded and used as a...

79. Disable a user account

    Published On: 04/30/2023 in Account and billing Users & passwords
    Disabling access to the Ascent360 platform is accomplished by the Ascent360 support team. Contact our Help Desk by emailing support@ascent360.com or creating a ticket from within the platform. Provide the following information: Your organizat...

80. Create an audience of "non-openers" of an email

    Created On: 03/15/2023 in Platform features Audience Builder
    If you want to do a "re-mail" (an email send that targets non-openers), you'll need to create two audiences: The first audience should comprise the people who were sent  the initial email. This will be the audience you send the email to. Th...

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