New Articles

71. Disable a user account

    Published On: 04/30/2023 in Account and billing Users & passwords
    Disabling access to the Ascent360 platform is accomplished by the Ascent360 support team. Contact our Help Desk by emailing support@ascent360.com or creating a ticket from within the platform. Provide the following information: Your organizat...

72. Create an audience of "non-openers" of an email

    Created On: 03/15/2023 in Platform features Audience Builder
    If you want to do a "re-mail" (an email send that targets non-openers), you'll need to create two audiences: The first audience should comprise the people who were sent  the initial email. This will be the audience you send the email to. Th...

73. How do I cancel my subscription?

    Created On: 03/10/2023 in Account and billing Billing
    Step 1 - Confirm where you are with your subscription term/commitment Flash360 Core:   In most cases, you will have an initial commitment of 12 months . If you are within this 12-month period, you can provide cancellation notice but are st...

74. Export an Audience to a File

    Published On: 02/28/2023 in Platform features Audience Builder
    Learn how to export a file of your contacts to analyze your CDP data locally.

75. What is "Send When Data is Available"?

    Published On: 02/28/2023 in Platform features Audience Builder Audience Builder FAQ
    All transactions and customer data are updated overnight in your database. Depending on the amount of data there is to update, your database can be updated a different time each morning. The "Send when data is available" option allows you to sched...

76. 2023 Release Notes - New Product Features, Bug Fixes, and Improvements

    Created On: 02/17/2023 in Releases, Announcements & Webinars
    December 12/12/23 Bug Fixes Audience Builder Fixed an issue where Audience Builder user interface was producing errant counts in Advanced Query audiences where OR and NOT operators were used. Resolved an issue where the "CreateTag" ac...

77. 2023-02 - Reporting & How to Measure Success

    Created On: 02/15/2023 in Releases, Announcements & Webinars Webinars
    Your browser does not support HTML5 video. This is a recording of our live session on February 14, 2023. In this 30-minute webinar, we dive into database KPIs, email KPIs, and reporting and how to measure success. Here is our presentation d...

78. 2022-11 - Email Best Practices & Re-engagement

    Created On: 11/14/2022 in Releases, Announcements & Webinars Webinars
    Your browser does not support HTML5 video. This is a recording of our live session on November 14, 2022. In this 30-minute webinar, we dive into email best practices and cover the basics of creating a re-engagement campaign.  We had some fan...

79. Build an Audience from Form Submissions

    Published On: 10/31/2022 in Platform features Audience Builder
    Your browser does not support HTML5 video. How to Build an Audience from Ascent360 Landing Page Submissions Pulling Form Source Name   Integrate > Landing Pages Navigate to the Landing Page you would like to use in the Audience Not...

80. Live Chat Support

    Published On: 10/13/2022 in Support
    We have live chat support available Monday through Friday, during normal business hours.  Here's how it works: Click the blue "Help" icon in the bottom left of your screen. This opens the Help Center.  Click 'Chat', which opens a chat threa...

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