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61. Client Onboarding & Support Model

    Created On: 08/10/2023 in Support
    1. Implementation Management All new clients are assigned a dedicated Implementation Manger who will own the client onboarding experience. Prior to the client signing the contract, the Implementation Manager will partner with the Ascent360 sales ...

62. Refreshing Counts: The Contactability Panel

    Published On: 07/31/2023 in Platform features Audience Builder Audience Builder FAQ
    Learn how your universe selection affects the results of your audience or campaign. Choose different list types and permissions to use an audience or a campaign for different marketing channels.

63. Ascent360 Video Training Series

    Published On: 07/02/2023
    Welcome! Here you can find all of our helpful videos in one convenient location. Check out our different categories to help point you in the right direction. How-to videos are typically 1-5 minutes whereas our webinars provide a deeper insight int...

64. Ski Playbook Webinar

    Created On: 05/30/2023 in Releases, Announcements & Webinars Webinars
    Your browser does not support HTML5 video. This is a recording of a webinar we did in May 2023. If you're in the ski industry, this is an extremely valuable and must-watch webinar! The below audience checklist can be downloaded and used as a...

65. Disable a user account

    Published On: 04/30/2023 in Account and billing Users & passwords
    Disabling access to the Ascent360 platform is accomplished by the Ascent360 support team. Contact our Help Desk by emailing support@ascent360.com or creating a ticket from within the platform. Provide the following information: Your organizat...

66. Create an audience of "non-openers" of an email

    Created On: 03/15/2023 in Platform features Audience Builder
    If you want to do a "re-mail" (an email send that targets non-openers), you'll need to create two audiences: The first audience should comprise the people who were sent  the initial email. This will be the audience you send the email to. Th...

67. How do I cancel my subscription?

    Created On: 03/10/2023 in Account and billing Billing
    Step 1 - Confirm where you are with your subscription term/commitment Flash360 Core:   In most cases, you will have an initial commitment of 12 months . If you are within this 12-month period, you can provide cancellation notice but are st...

68. Export an Audience to a File

    Published On: 02/28/2023 in Platform features Audience Builder
    Learn how to export a file of your contacts to analyze your CDP data locally.

69. What is "Send When Data is Available"?

    Published On: 02/28/2023 in Platform features Audience Builder Audience Builder FAQ
    All transactions and customer data are updated overnight in your database. Depending on the amount of data there is to update, your database can be updated a different time each morning. The "Send when data is available" option allows you to sched...

70. 2023 Release Notes - New Product Features, Bug Fixes, and Improvements

    Created On: 02/17/2023 in Releases, Announcements & Webinars
    December 12/12/23 Bug Fixes Audience Builder Fixed an issue where Audience Builder user interface was producing errant counts in Advanced Query audiences where OR and NOT operators were used. Resolved an issue where the "CreateTag" ac...

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