Updated Articles

151. Preheaders Showing Extra Text or ?? in Gmail

     Last Updated: 03/29/2023 in Platform features Email Designer Best Practices & FAQ
     The Preheader is a valuable tool that allows you to set the text you would like displayed under the subject before an email is opened in the inbox.  For example, if you want to include the date of your "Day at the Beach" email in the preheader, you...

152. Email Bounces

     Last Updated: 03/28/2023 in Reporting Email Reporting
     What is an email bounce?

153. Getting Started: Audience Builder

     Last Updated: 03/24/2023 in Getting started guide
     Audience > Audience Builder or Select "Build Audience" on the Ascent360 Home Page Use the Ascent360 Audience Builder to build custom segments based on demographics, email history, transaction history, and more! Type of Audiences Audience...

154.  Export an Audience to a File

     Last Updated: 03/24/2023 in Platform features Audience Builder
     Learn how to export a file of your contacts to analyze your CDP data locally.

155. Export Contacts to a Direct Mail file

     Last Updated: 03/24/2023 in Platform features Audience Builder
     Basic Direct Mail File To export the direct mail contacts in your audience or campaign to a CSV, TXT or Excel file, select the Send Contacts menu option. Then, select "a direct mail file" from the provider dropdown. Type in your file name,...

156. Using "Advanced Query" in Audience Selector

     Last Updated: 03/24/2023 in Platform features Audience Builder
     This document is an overview and FAQ of Advanced Queries or Groupings in Audience Selector. What Are Advanced Queries? Advanced Queries in Audience Builder allow for you to have more control over your audiences and create more complex audience...

157. How do I cancel my subscription?

     Last Updated: 03/21/2023 in Account and billing Billing
     Step 1 - Confirm where you are with your subscription term/commitment Flash360 Core:   In most cases, you will have an initial commitment of 12 months . If you are within this 12-month period, you can provide cancellation notice but are st...

158. Email Settings Overview

     Last Updated: 03/17/2023 in Platform features Email Designer Email Settings
     This email settings section is specific to clients using the Ascent360 ESP (email platform).  With the Ascent360 Email Designer, you can quickly and easily upload Seed Lists, Test Lists, modify your default Tracking Parameters (appended tracking ...

159. Top and Bottom Customers

     Last Updated: 03/17/2023 in Reporting Database Reporting
     The top and bottom customer page displays profiles of the top and bottom customers in the CDP, to learn more about the types of people who are likely to purchase versus people who are unlikely.

160. Optimizing Emails for Mobile

     Last Updated: 03/17/2023 in Platform features Email Designer Using the Editor
     How to hide or show content on mobile or desktop. Allow for different kinds of stacking.

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