Updated Articles

171. What is "Send When Data is Available"?

     Last Updated: 03/15/2023 in Platform features Audience Builder Audience Builder FAQ
     All transactions and customer data are updated overnight in your database. Depending on the amount of data there is to update, your database can be updated a different time each morning. The "Send when data is available" option allows you to sched...

172. How do I edit or rename an audience?

     Last Updated: 03/15/2023 in Platform features Audience Builder Audience Builder FAQ
     Learn how to update an existing audience with a new name or new conditions and how to create a new audience from an existing one.

173. Download your data from Ascent360

     Last Updated: 03/10/2023 in Account and billing Offboarding
     Profile icon > File Manager This article will walk through the process of collecting your data from your Ascent360 platform. Create your Audience The first step to collecting your data is creating the audience you would like to download. Start ...

174. Data Hygiene and Matching Process

     Last Updated: 03/09/2023 in Data and integrations Platform Architecture
     When Ascent360 processes your data, all individual records go through a multi-step data hygiene and matching process.  An individual record must have some level of contact information for the record to be ingested into your marketing platfo...

175. How do I configure a dynamic date in an export?

     Last Updated: 03/09/2023 in Data and integrations Data and integrations FAQs
     How to insert a dynamic date in a file name.

176. Does Ascent360 share data across clients?

     Last Updated: 03/09/2023 in Data and integrations Data and integrations FAQs
     No. Ascent360 does not share data across client databases without express written permission from the client. For more information, view  Ascent360's Privacy Policy . ...

177. Does Ascent360 store credit card information in the database?

     Last Updated: 03/09/2023 in Data and integrations Data and integrations FAQs
     Ascent360 will not store unsecured credit card information in the database. However, Ascent360 can store an encrypted version of a credit card such as a token or a seeded and hashed credit card. The encrypted version of the credit card can be very u...

178. Can Ascent360 pull customer information from a credit card at point-of-sale?

     Last Updated: 03/09/2023 in Data and integrations Data and integrations FAQs
     No. It is not currently possible to pull customer information from a credit card at point-of-sale. Although there are some vendors and website that suggest that they are able to do this, none of the reputable Point of Sale vendors are selling this s...

179. What time zone does the platform display?

     Last Updated: 03/09/2023 in Platform features Platform FAQs
     The Ascent360 Platform displays all times in Mountain Time (MDT/MST) regardless of what time zone the end user is on. Therefore any export time or email send time is scheduled and displayed in Mountain Time. The Mountain Time zone is an area 7 ho...

180. How to Setup BigCommerce Access for Ascent360

     Last Updated: 03/09/2023 in Data and integrations Integrations Inbound Integrations
     Follow the below process to connect your BigCommerce instance to Ascent360               Click Here   or paste the following link in your browser: https://www.bigcommerce.com/apps/ascent360/ After clicking, go to Step 4                   ...

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