New Articles

101. Getting Started: Platform Orientation

     Created On: 05/26/2022 in Getting started guide
     This video is an introduction to the platform. This will help you get started with Audience Builder, email design, and walk through the process of sending an email.  Welcome: 00:00-00:54 How to Access Help: 00:55-2:05 Building an Audience: ...

102. Email Design Statuses Explained

     Created On: 05/05/2022 in Platform features Email Designer Adding Content
     In Ascent360’s Email Design Library there are eight email design statuses based on how the emails are being sent. Draft : A new or unpublished design that has not been sent. Completed : An email that was once Recurring but the configured En...

103. Add Emojis to your Subject Line

     Created On: 05/05/2022 in Platform features Email Designer Using the Editor
     Adding Emoji in an email’s subject line can lead to higher open rates and better convey the call to action of your email. You can add emojis so email subject lines anywhere you can edit a subject line in the Ascent360 platform. When creating a n...

104. What Happens When I Disconnect My Source System Data?

     Created On: 04/22/2022 in Account and billing
     If Ascent360 detects a disconnected data source, Ascent360 will reach out to the client via a Help Desk support ticket.  Disconnecting a data source interrupts the data flow into your Ascent360 marketing platform. Ascent360 will no longer be rece...

105. Using "Advanced Query" in Audience Selector

     Published On: 01/31/2022 in Platform features Audience Builder
     This document is an overview and FAQ of Advanced Queries or Groupings in Audience Selector. What Are Advanced Queries? Advanced Queries in Audience Builder allow for you to have more control over your audiences and create more complex audience...

106. Reset Your Password

     Published On: 01/09/2022 in Account and billing Users & passwords
     Forgot your password? Follow these steps to reset it: Navigate to the Ascent360 Login Page On the login screen, click Forgot Password? Enter the email address associated with your account and click submit . Check your inbox for an email f...

107. How do I edit or rename an audience?

     Published On: 01/02/2022 in Platform features Audience Builder Audience Builder FAQ
     Learn how to update an existing audience with a new name or new conditions and how to create a new audience from an existing one.

108. DMARC Records

     Created On: 12/10/2021 in Platform features Email Designer Email Deliverability
     Implementing DMARC records for better deliverability.

109. Add Dynamic Content to an Email

     Published On: 11/30/2021 in Platform features Email Designer Using the Editor
     How to add display conditions in email designer

110. How to build audiences using web tracking data

     Published On: 11/30/2021 in Platform features Web Tracking Data
     Note: You must have the Ascent360 "web tracking pixel" installed on your website to begin collecting this type of data in the platform. Once the pixel is installed, you will begin seeing tracking data in Audience Builder (under the "Web Tracking" se...

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