New Articles

101. Platform FAQs

     Created On: 07/15/2022 in Platform features

102. Request access for a new user

     Created On: 07/15/2022 in Account and billing Users & passwords
     User account creation can be requested via our Help Desk (by emailing support@ascent360.com or creating a ticket from within the platform). Provide the following information in your request: Your organization name The new user's: Email Addres...

103. Users & passwords

     Created On: 07/15/2022 in Account and billing

104. Export Contacts to a Direct Mail file

     Published On: 06/30/2022 in Platform features Audience Builder
     Basic Direct Mail File To export the direct mail contacts in your audience or campaign to a CSV, TXT or Excel file, select the Send Contacts menu option. Then, select "a direct mail file" from the provider dropdown. Type in your file name,...

105. AscendRMS Integration Configuration and Troubleshooting

     Created On: 06/13/2022 in Data and integrations Integrations Inbound Integrations
     For clients integrating the AscendRMS POS system with Ascent360, Ascent360 will establish queries that regularly deliver customer and transaction information to Ascent360. This article serves as an overview to the integration configuration and provi...

106. What is the difference between an individual, customer and a prospect?

     Created On: 06/08/2022 in Getting started guide
     The Ascent360 CDP has three different classifications for "people" records. These are: Individuals: An individual is a unique contactable person in the database after matching and de-duplication. An individual can be either a Customer or a Prosp...

107. Getting Started: Platform Orientation

     Created On: 05/26/2022 in Getting started guide
     This video is an introduction to the platform. This will help you get started with Audience Builder, email design, and walk through the process of sending an email.  Welcome: 00:00-00:54 How to Access Help: 00:55-2:05 Building an Audience: ...

108. Email Design Statuses Explained

     Created On: 05/05/2022 in Platform features Email Designer Adding Content
     In Ascent360’s Email Design Library, there are nine email design statuses based on how the emails are being sent. Draft : A new or unpublished design that has never been sent. Completed : An email that was once Recurring but the configured ...

109. Add Emojis to your Subject Line

     Created On: 05/05/2022 in Platform features Email Designer Using the Editor
     Adding Emoji in an email’s subject line can lead to higher open rates and better convey the call to action of your email. You can add emojis so email subject lines anywhere you can edit a subject line in the Ascent360 platform. When creating a n...

110. What Happens When I Disconnect My Source System Data?

     Created On: 04/22/2022 in Account and billing
     If Ascent360 detects a disconnected data source, Ascent360 will reach out to the client via a Help Desk support ticket.  Disconnecting a data source interrupts the data flow into your Ascent360 marketing platform. Ascent360 will no longer be rece...

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