New Articles

91. Does Ascent360 share data across clients?

    Created On: 07/15/2022 in Data and integrations Data and integrations FAQs
    No. Ascent360 does not share data across client databases without express written permission from the client. For more information, view  Ascent360's Privacy Policy . ...

92. Does Ascent360 store credit card information in the database?

    Created On: 07/15/2022 in Data and integrations Data and integrations FAQs
    Ascent360 will not store unsecured credit card information in the database. However, Ascent360 can store an encrypted version of a credit card such as a token or a seeded and hashed credit card. The encrypted version of the credit card can be very u...

93. Can Ascent360 pull customer information from a credit card at point-of-sale?

    Created On: 07/15/2022 in Data and integrations Data and integrations FAQs
    No. It is not currently possible to pull customer information from a credit card at point-of-sale. Although there are some vendors and website that suggest that they are able to do this, none of the reputable Point of Sale vendors are selling this s...

94. What time zone does the platform display?

    Created On: 07/15/2022 in Platform features Platform FAQs
    The Ascent360 Platform displays all times in Mountain Time (MDT/MST) regardless of what time zone the end user is on. Therefore any export time or email send time is scheduled and displayed in Mountain Time. The Mountain Time zone is an area 7 ho...

95. Platform FAQs

    Created On: 07/15/2022 in Platform features

96. Request access for a new user

    Created On: 07/15/2022 in Account and billing Users & passwords
    User account creation can be requested via our Help Desk (by emailing support@ascent360.com or creating a ticket from within the platform). Provide the following information in your request: Your organization name The new user's: Email Addres...

97. Users & passwords

    Created On: 07/15/2022 in Account and billing

98. Export Contacts to a Direct Mail file

    Published On: 06/30/2022 in Platform features Audience Builder
    Basic Direct Mail File To export the direct mail contacts in your audience or campaign to a CSV, TXT or Excel file, select the Send Contacts menu option. Then, select "a direct mail file" from the provider dropdown. Type in your file name,...

99. AscendRMS Integration Configuration and Troubleshooting

    Created On: 06/13/2022 in Data and integrations Integrations Inbound Integrations
    For clients integrating the AscendRMS POS system with Ascent360, Ascent360 will establish queries that regularly deliver customer and transaction information to Ascent360. This article serves as an overview to the integration configuration and provi...

100. What is the difference between an individual, customer and a prospect?

     Created On: 06/08/2022 in Getting started guide
     The Ascent360 CDP has three different classifications for "people" records. These are: Individuals: An individual is a unique contactable person in the database after matching and de-duplication. An individual can be either a Customer or a Prosp...

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