New Articles

  1. Acoustic - Unscheduling an Email

    How to unschedule an email in Acoustic
  2. Installing the Web Tracking Pixel

    The Ascent360 Web Tracking Pixel allows clients to track browsing behavior on your website from known customers who click through an email. Collecting this browsing behavior allows for more sophisticated segmentation based on past behavior.  ...
  3. Customer Lookup

    Customer Lookup allows users to search for, view, and edit details about specific individuals in the Ascent360 database.  Your browser does not support HTML5 video. Accessing Customer Lookup Customer Lookup  is found under Database In...
  4. How to Setup BigCommerce Access for Ascent360

    Follow the below process to connect your BigCommerce instance to Ascent360               Click Here   or paste the following link in your browser: https://www.bigcommerce.com/apps/ascent360/ After clicking, go to Step 4                   ...
  5. Seed Lists

    Adding a seed list allows you to keep key internal stakeholders informed of outgoing emails. If an email is configured to send to a seed list in addition to the required audience, individuals on the seed list will receive the email, even if they d...
  6. Test Lists

    Adding a test list allows you to quickly send test emails to a specified group of contacts for review & approval. It also makes sending to larger test lists more efficient by eliminating the need to manually enter the emails one by one. You...
  7. Email Tracking Parameters

    If you utilize Google Analytics UTM tracking, Ascent360 can automatically append a tracking string to each of the links in your emails. Setting this up in Email Settings allows you to set default Tracking Parameters for all your emails. With a d...
  8. Email Settings Overview

    This email settings section is specific to clients using the Ascent360 ESP (email platform).  With the Ascent360 Email Designer, you can quickly and easily upload Seed Lists, Test Lists, modify your default Tracking Parameters (appended tracking ...
  9. Email Behavior Data in Audience Selector

    Audience > Audience Builder Data relating to email engagement and behavior can be used in the Audience Builder to segment your database.    Non-Aggregated Email Engagement Data Non-aggregated email engagement data is the delivered, opened,...
  10. Landing Page FAQs

    Landing Page (Form Builder) Frequently Asked Questions Who can use the Landing Page builder? All clients that are using the Ascent360 Email Platform can also use the Landing Page builder. Where is the Landing Page builder in the Platform? La...