New Articles

121. Image Sizing & Optimization

     Created On: 10/01/2021 in Platform features Email Designer Best Practices & FAQ
     Images are a critical part of telling your story and creating engagement with your recipients. Use the below recommendations and best practices to ensure images render as intended. Optimal File Size Tl;dr: Keep image sizes below 1MB. Fo...

122. Basic Elements of an Email Template

     Created On: 10/01/2021 in Platform features Email Designer Best Practices & FAQ
     Email templates have specific elements built into them like the Header, Footer, Hero Image and a variety of content blocks that contain images, copy, buttons (Calls to Action or "CTAs") and other content. Below is a graphic that outlines the variou...

123. Preheaders Showing Extra Text or ?? in Gmail

     Created On: 09/29/2021 in Platform features Email Designer Best Practices & FAQ
     The Preheader is a valuable tool that allows you to set the text you would like displayed under the subject before an email is opened in the inbox.  For example, if you want to include the date of your "Day at the Beach" email in the preheader, you...

124. Link to a Landing Page from an Email

     Created On: 09/24/2021 in Platform features Email Designer Adding Content
     How to link to an Ascent360 Landing Page in an Email Design                                               Linking Text   Emails > Designs or New Template On the email building canvas, click or highlight the location for the Landing Page lin...

125. Using Merge Tags

     Created On: 09/17/2021 in Platform features Email Designer Using the Editor
     How to add personalization to your emails.

126. Email Bounces

     Created On: 09/17/2021 in Reporting Email Reporting
     What is an email bounce?

127. Acoustic - Unscheduling an Email

     Created On: 09/17/2021 in Data and integrations Integrations Outbound Integrations Acoustic
     How to unschedule an email in Acoustic

128. Installing the Web Tracking Pixel

     Created On: 09/15/2021 in Data and integrations Web Tracking Pixel
     The Ascent360 Web Tracking Pixel allows clients to track browsing behavior on your website from known customers who click through an email. Collecting this browsing behavior allows for more sophisticated segmentation based on past behavior.  ...

129. Customer Lookup

     Created On: 08/04/2021 in Platform features Customer Lookup
     Customer Lookup allows users to search for, view, and edit details about specific individuals in the Ascent360 database.  Your browser does not support HTML5 video. Accessing Customer Lookup Customer Lookup  is found under Database In...

130. How to Setup BigCommerce Access for Ascent360

     Created On: 07/21/2021 in Data and integrations Integrations Inbound Integrations
     Follow the below process to connect your BigCommerce instance to Ascent360               Click Here   or paste the following link in your browser: https://www.bigcommerce.com/apps/ascent360/ After clicking, go to Step 4                   ...

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