Popular Articles

131. Why Don't I See 100% of My Source System Data in Ascent360?

     Last Updated: 12/21/2022 in Getting started guide Getting Started FAQs
     The hygiene and matching process from your source system to the Ascent360 platform inevitably includes some amount of “loss” that can be attributed to the overall data quality and capture of your source system.  We highly encourage you to regularly...

132. Optimizing Emails for Mobile

     Last Updated: 03/17/2023 in Platform features Email Designer Using the Editor
     How to hide or show content on mobile or desktop. Allow for different kinds of stacking.

133. Preheaders Showing Extra Text or ?? in Gmail

     Last Updated: 03/29/2023 in Platform features Email Designer Best Practices & FAQ
     The Preheader is a valuable tool that allows you to set the text you would like displayed under the subject before an email is opened in the inbox.  For example, if you want to include the date of your "Day at the Beach" email in the preheader, you...

134. How to access the Billing Center

     Last Updated: 12/21/2022 in Account and billing Billing
     How to access the billing and subscriptions area.

135. Create an audience of "non-openers" of an email

     Last Updated: 03/15/2023 in Platform features Audience Builder
     If you want to do a "re-mail" (an email send that targets non-openers), you'll need to create two audiences: The first audience should comprise the people who were sent  the initial email. This will be the audience you send the email to. Th...

136. View or Download Email Unsubscribes

     Last Updated: 12/20/2023 in Reporting Email Reporting
     An email opt-out is an email recipient who has chosen to unsubscribe from emails, marking themselves as  "opted out ”.     There are   two   ways you can view  email opt-outs  in the Ascent360 Platform .  In audience builde...

137. How do I access the Ascent360 SFTP?

     Last Updated: 09/30/2022 in Data and integrations Data and integrations FAQs
     How to access the Ascent360 FTP

138.  2022-11 - Email Best Practices & Re-engagement

     Last Updated: 08/22/2024 in Releases, Announcements & Webinars Webinars
     Your browser does not support HTML5 video. This is a recording of our live session on November 14, 2022. In this 30-minute webinar, we dive into email best practices and cover the basics of creating a re-engagement campaign.  We had some fan...

139. Audience Building Best Practices

     Last Updated: 02/27/2024 in Platform features Audience Builder
     Use the following best practices to construct optimal audiences in the CDP. Simplifying the Query Instead of resorting to using multiple unique Product Descriptions, consider using product classifications fields to zero in on the desired audi...

140. Download your data from Ascent360

     Last Updated: 03/10/2023 in Account and billing Offboarding
     Profile icon > File Manager This article will walk through the process of collecting your data from your Ascent360 platform. Create your Audience The first step to collecting your data is creating the audience you would like to download. Start ...

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