Popular Articles

51. Upload an Image

    Last Updated: 06/09/2023 in Platform features Email Designer Adding Content
    Allowed Image File Types Ascent360 accepts the below file types for images:  .gif .jpg .jpeg .png .bmp Upload images to the Image Library Emails > Image Library In the Image Library, select Upload in the top right. Browse for th...

52. Email Revenue Reporting

    Last Updated: 09/04/2023 in Reporting
    So, you're at a place where you want to start digging into your email performance and go beyond  the KPIs of open, click, unsubscribes. Fantastic! As of September 2023, we don't yet have a way to pull the exact products/items purchased from a speci...

53. Template Library

    Last Updated: 03/15/2023 in Platform features Email Designer Adding Content
    The template library is where you can find all your stored email templates. Email designs can be saved as a template to re-use elements of a design on a regular basis.

54. How Audience Builder and Complex Audience Builder Work Together to Create Complex Queries

    Last Updated: 10/18/2023 in Platform features Audience Builder (Segmentation) Complex Audience Builder (Advanced Topic)
    Learn how audience selector and campaign manager can be used in conjunction to create complex queries for your marketing needs.

55. Email Design Settings

    Last Updated: 03/15/2023 in Platform features Email Designer Using the Editor
    The Settings  tab of the Email Designer allows you to configure the global properties of your email. Available Settings Content Area Width : Set the width for the content area. This is used when the device has a screen larger than that width....

56. Ascent360 Raptor Service Install & Uninstall Instructions

    Last Updated: 05/08/2025 in Data and integrations Integrations Inbound Integrations Raptor Windows Service
    Ascent360's "Raptor" Windows Service can collect data from any database system located on a Windows network. Prior to downloading and installing the Raptor Service, please review the technical specifications outlined in Ascent360 Raptor Service - T...

57. Working with borders

    Last Updated: 06/07/2023 in Platform features Email Designer Using the Editor
    Working with Borders For those structural and content elements where you can set a border, you have the option to do so for all sides, or for each side individually. This gives you flexibility in setting the look and feel of your email message. ...

58. How do I cancel my subscription?

    Last Updated: 03/21/2023 in Account and billing Billing
    Step 1 - Confirm where you are with your subscription term/commitment Flash360 Core:   In most cases, you will have an initial commitment of 12 months . If you are within this 12-month period, you can provide cancellation notice but are st...

59. Engagement Filters

    Last Updated: 02/24/2023 in Platform features Email Designer Email Deliverability
    Engagement filters are fundamental to any email sending strategy. Engagement filters ensure that you are reaching consumers who want to hear from your brand while aiding deliverability and avoiding spam traps. Why Use Engagement Filters? The pur...

60. How Ascent360 defines email permission for contacts under CASL

    Last Updated: 03/08/2024 in Data and integrations Email Permissions
    Email contacts that are known Canadians will be processed under Canadian Anti-Spam Law (CASL) rules.  Identifying CASL Applicable Individuals Ascent360 identifies individuals as Canadians if they have a known address in Canadian territory or if ...

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