Updated Articles

131. Disable a user account

     Last Updated: 08/22/2023 in Account and billing Users & passwords
     Disabling access to the Ascent360 platform is accomplished by the Ascent360 support team. Contact our Help Desk by emailing support@ascent360.com or creating a ticket from within the platform. Provide the following information: Your organizat...

132.  File Manager

     Last Updated: 08/18/2023 in Platform features File Management
     Profile Button > File Manager File Manager allows you to securely upload and download files. File Manager is our preferred method of transferring files that contain Personable Identifiable Information (PII). Your browser does not support H...

133. Refreshing Counts: The Contactability Panel

     Last Updated: 08/03/2023 in Platform features Audience Builder Audience Builder FAQ
     Learn how your universe selection affects the results of your audience or campaign. Choose different list types and permissions to use an audience or a campaign for different marketing channels.

134. Upload an Image

     Last Updated: 06/09/2023 in Platform features Email Designer Adding Content
     Allowed Image File Types Ascent360 accepts the below file types for images:  .gif .jpg .jpeg .png .bmp Upload images to the Image Library Emails > Image Library In the Image Library, select Upload in the top right. Browse for ...

135. Data Dictionary (For Reporting Users)

     Last Updated: 06/07/2023 in Platform features Data Dictionary
     The Data Dictionary page provides a list of fields available in your Ascent360 Platform. The Data Dictionary also provides a visualization of how well populated your available fields are.  If you are looking for information on making edits on the D...

136. What is the difference between an individual, customer and a prospect?

     Last Updated: 06/07/2023 in Getting started guide
     The Ascent360 CDP has three different classifications for "people" records. These are: Individuals: An individual is a unique contactable person in the database after matching and de-duplication. An individual can be either a Customer or a Prosp...

137. What is the difference between an individual, customer and a prospect?

     Last Updated: 06/07/2023 in Getting started guide Getting Started FAQs
     The Ascent360 CDP has three different classifications for "people" records. These are: Individuals: An individual is a unique contactable person in the database after matching and de-duplication. An individual can be either a Customer or a Prosp...

138. RFM (Recency, Frequency, Monetary) Scores

     Last Updated: 06/07/2023 in Reporting Database Reporting
     The RFM  page in the Ascent360 Portal displays visuals relating to RFM (Recency, Frequency, and Monetary) data for individuals in the database. RFM is a tool to understand customer value by comparing individuals against one another. Recency - How...

139. Email Attribution: What it is and how it works

     Last Updated: 06/07/2023 in Platform features Marketing Campaigns Revenue Attribution
     Ascen t360  has a proprietary revenue attribution system to measure revenue from email campaigns.  Because Ascent360 provides an omni-channel Customer Data Platform to capture and combine data from multiple source systems, Ascent360 is well-posit...

140. Working with icons

     Last Updated: 06/07/2023 in Platform features Email Designer Using the Editor
     How to use the icons content block in your email. Several layouts can be created by combining icons or small images, often with some copy.

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